Supervisor, Quality Operations (Onsite - Acton, MA)

Insulet Corporation•Acton, MA

1d•$73,800 - $110,700•Onsite

About The Position

The Supervisor, Quality Operations is a hands-on quality supervisor and lead responsible for managing and developing a team of Quality Technicians and ensuring that manufacturing products meet quality and regulatory standards. The role oversees daily team activities, performance metrics, training, scheduling, and employee development while supporting inspections, quality documentation reviews, nonconformance investigations, equipment troubleshooting, and continuous improvement initiatives. Working closely with Quality Engineers and other team members, the Supervisor helps implement and maintain inspection and test procedures, develops standards to meet quality specifications, recommends procedural changes, approves technician work, and supports compliance with quality systems. The role is onsite at the office, plant, or lab in Acton, Massachusetts. The position requires a bachelor's degree or equivalent experience and at least five years of combined quality technician and/or supervisory experience. Preferred qualifications include experience in regulated industries such as medical devices, FDA Quality System Regulations 21 CFR 820, or ISO 13485, as well as familiarity with Lean Six Sigma, SPC, ASQ methodologies, data trending, and process controls. The annual base salary range for U.S.-based positions is $73,800 to $110,700; the position may also be eligible for incentive compensation.

Requirements

Bachelor’s degree or equivalent experience.
At least five years of combined Quality Technician and/or supervisory experience.
Ability to handle interpersonal conflicts within a team and find acceptable resolutions.
Effective verbal communication and excellent technical writing skills.
Ability to organize, prioritize, and follow through on multiple tasks with minimal supervision.
Ability to generate and maintain organized, accurate records.
Ability to operate inspection hand tools and instrumentation.
Ability to sit approximately 30% of the time and stand approximately 70% of the time.
Occasional handling, pushing, pulling, and/or lifting of up to 50 pounds.

Nice To Haves

Education and/or experience in an engineering, technical, or scientific discipline.
Prior experience in a regulated industry, such as one governed by Quality System Regulations 21 CFR 820 and/or ISO 13485.
Experience creating and analyzing trend and Pareto charts.
Experience or certification in Lean Six Sigma, SPC, ASQ, and/or ISO process controls.
Experience with Microsoft software.
Prior supervisory or team leadership experience.

Responsibilities

Hire, manage, and mentor direct reports, including through daily interactions and performance reviews.
Provide leadership and training support to team members on processes and procedures.
Schedule direct reports’ work to achieve business goals and objectives.
Establish and track daily team metrics to ensure performance targets are achieved.
Perform complex tasks to ensure compliance with quality standards.
Work with Quality Engineers and other team members to implement and maintain effective inspection and test procedures.
Help develop standards that meet quality specifications and recommend procedural changes.
Collaborate with Quality Engineers on equipment troubleshooting and failure analysis.
Review applicable DHR documentation, including inspection records, non-conformances, and deviations.
Manage, facilitate, and participate in continuous improvement projects.
Approve and sign off on Quality Technician work.
Perform other duties as assigned.