Clinical Supervisor, MA

Solaris Health Holdings LLC•Spokane, WA

3d•$28 - $35

About The Position

The Clinical Supervisor, MA works with the Practice Administrator/Manager to help maintain patient flow and quality care during clinic hours. As part of a healthcare team that includes physicians, nurse practitioners, physician assistants, front desk staff, medical records staff, and medical assistants, the role supports comprehensive patient care. The supervisor leads clinic staff, supports clinical and administrative operations, helps train staff, and contributes to quality improvement and efficient clinic services. The position requires a Medical Assistant certification, a high school diploma or equivalent, and graduation from a Medical Assistant program. At least two years of previous clinical experience is required; experience in a urology clinic is preferred. Some college courses and/or an associate degree are preferred. Travel is minimal. The role includes the physical demands specified in the posting, including frequent carrying of 1–25 pounds and occasional carrying of 26–50 pounds.

Requirements

Medical Assistant certification required.
High school diploma or equivalent required.
Graduate of a Medical Assistant program required.
Minimum of two years of previous clinical experience.
Knowledge of healthcare delivery trends and their implications for the clinical specialty and medical practice.
Excellent written and oral communication skills, with strong organizational, problem-solving, and analytical skills.
Exceptional customer service skills and ability to establish and maintain effective working relationships with patients, colleagues, physicians, and the public.
Ability to identify complex problems, review related information, develop and evaluate options, and implement solutions.
Ability to communicate effectively with diverse individuals at all organizational levels and with external customers.
Commitment to excellence and exacting standards.
Ability to multitask, manage priorities, and manage time and workflow.
Ability to work independently and as a team member.
Proficiency with Microsoft Word, Excel spreadsheets, keyboarding, and a multi-line phone system.
Knowledge of medical terminology, healthcare coding systems, and clinic functions.
Compliance with organizational health and safety policies and HIPAA patient-confidentiality requirements.

Nice To Haves

Some college courses and/or an associate degree preferred.
Previous experience in a urology clinic preferred.

Responsibilities

Serve as a clinical leader and supervise clinic staff.
Collaborate with administrative staff and physicians to improve the efficiency of services spanning inpatient care through outpatient follow-up.
Assist with supervision of clinic staff work and performance, including providing input for performance reviews and corrective action plans.
Work with clinic staff on programs intended to improve patient outcomes.
Assist with organizing and participating in quality improvement activities.
Assist in training back-office personnel and volunteer staff on health education, laboratory, and dispensary services.
Assist with patient intake and visit set-up.
Provide clinical support as needed, including medication refill requests, specialty and procedure referrals, and pre- and post-clinic chart review.
Review charts, laboratory results, and encounter forms for completeness and accuracy, and assess follow-up needs.
Help resolve clinic scheduling issues, patient wait times, and other concerns to improve efficient, quality services.
Conduct regular staff meetings to communicate ideas, resolve problems, obtain feedback, and ensure follow-up.
Participate in new-hire interviews and lead orientation and training for new hires.
Provide backup support for the clinical team, including all back-office functions.
Oversee dispensary logs and storage to maintain quality assurance.
Coordinate medical supply inventory, ordering, and stock maintenance.
Provide PTO backup for patient services representatives, medical records specialists, medical assistants, and other clinic support staff when no other resources are available.
Perform other position-related duties as assigned.
Follow applicable laws, regulations, and organizational policies; protect patient health information under HIPAA; report suspected concerns or violations promptly; and complete annual compliance training.