Supervisor, Operations Seasonal 2nd shift

DSV•Upper Nazareth Township, PA

5d•Onsite

About The Position

The Seasonal Operations Supervisor oversees labor management and daily planning for inbound, outbound, product slotting, and customer communication activities, including labor scheduling, space utilization, equipment, and staffing. The role manages warehouse operations to meet company service, cost, productivity, safety, quality, and client objectives. People-management duties include hiring and training, assigning work, evaluating performance, addressing performance issues, and resolving problems. The position operates under the direction of the Operations Manager or Distribution Center Manager.

Requirements

High school diploma or GED.
At least 3 years of experience in logistics, distribution, or a relevant environment.
At least 1 year of supervisory experience.
Satisfactory completion of a forklift training program.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Ability to use RF scanners and WMS functions.
English reading, writing, and verbal communication skills, including business communication.
Basic to intermediate math skills for verifying product quantities, counting inventory, and related duties.
Strong attention to detail and accuracy, with the ability to complete tasks in a timely manner.
Good organizational, personnel, written and oral communication, leadership, supervision, and planning skills.
Ability to work flexible schedules, including nights and weekends, as required by operations.
Ability to participate in cross-training and provide backup assistance in other areas or departments.
Ability to adapt to change and work in a stimulating, fast-paced environment.
Ability to work overtime as dictated by business needs, whether mandatory or voluntary.
Ability to work in warehouse temperatures that may range from mild to moderate in warmer and colder months.

Nice To Haves

Prior material handling equipment (MHE) certification or knowledge of basic MHE operation.

Responsibilities

Conduct staff meetings to review daily and weekly work, plan activities, and support continuous improvement.
Keep senior management and client representatives informed of critical operational issues.
Develop and maintain systems and procedures for safe, profitable operations in accordance with company policies and the site's operating agreement.
Manage operations to achieve productivity, service, cost, quality, and client KPI objectives.
Implement and report cost-saving measures and suggest operational efficiencies.
Supervise, counsel, and when necessary discipline team members; provide direction and support to Human Resources.
Assist with hiring, training, professional development, performance evaluations, and recommendations for promotions or wage increases.
Oversee training and evaluation of warehouse staff.
Plan daily schedules using work orders, arrival notices, customer instructions, priorities, and available resources; assign duties to staff.
Review pending work and trends, and plan warehouse-space reorganizations and changes to supplies, equipment, or staffing.
Train new staff or delegate training, assess progress, and assign additional duties as appropriate.
Monitor the quantity and quality of work throughout the day and provide guidance.
Assign experienced team members supervisory or lead duties and monitor progress and problems.
Keep the Manager informed of daily progress and issues; meet with warehouse staff to assess status, discuss improvements, and communicate developments.
Assist with physical operations as needed.
Allocate people and skills effectively to deliver results and maintain customer satisfaction.
Provide team members with growth and development opportunities and conduct or contribute to annual performance reviews.
Support and train team members in following corporate and client Standard Operating Procedures.