Supervisor, Operations

DSV•South Bend, IN

25d•$63,000 - $75,000•Onsite

About The Position

The Operations Supervisor oversees labor management and daily planning for inbound and outbound operations, product slotting, and customer communications, including labor scheduling, space utilization, equipment, and manpower. Under the direction of the Operations Manager or Distribution Center Manager, the role supervises receiving, warehousing, and shipping in accordance with company service and cost objectives. The supervisor is also responsible for people management, including hiring and training, assigning daily work, conducting performance appraisals, addressing performance issues, and resolving problems. Associates are expected to meet performance, safety, and quality objectives and comply with corporate and site-specific policies. The supervisor manages operations to meet productivity, service, client KPI, quality, and cost objectives; keeps senior management and client representatives informed of critical issues; and develops or supports systems and procedures for safe, profitable operations. The position plans and assigns warehouse work, evaluates priorities and resources, monitors work quality and quantity, trains and develops staff, conducts performance reviews, supports SOP adherence, and assists with physical operations as needed. The role may require flexible schedules, including nights and weekends, and overtime as dictated by business needs. Work takes place in a warehouse with temperatures that may vary during warmer and colder months.

Requirements

High school diploma or GED.
At least 3 years of experience in logistics, distribution, or a relevant environment.
At least 1 year of supervisory experience.
Satisfactory completion of a forklift training program.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Experience with RF scanners and WMS functions.
English reading, writing, and verbal communication skills, including business communication.
Basic to intermediate mathematical skills for verifying product quantities, counting inventory, and related duties.
Strong attention to detail and accuracy, with the ability to complete tasks in a timely manner.
Good organizational, personnel, communication, leadership, supervision, and planning skills.
Ability to work flexible schedules, including nights and weekends, as required by operations.
Ability to work overtime as dictated by business, whether mandatory or voluntary.
Ability to adapt to change and work effectively in a fast-paced environment.
Ability to work in unregulated warehouse temperatures during warmer and colder months.

Nice To Haves

Prior material handling equipment (MHE) certification or knowledge of basic MHE operation.

Responsibilities

Conduct staff meetings to review work activities, plan work, and support continuous improvement.
Keep senior management and client representatives informed of critical operational issues.
Develop systems and procedures for managing operations, equipment, and products safely and profitably, consistent with company policies and client operating agreements.
Manage operations to meet productivity, service, client KPI, and quality system requirements.
Implement and report cost-saving measures and suggest ways to improve operational efficiency.
Supervise, counsel, motivate, and, when necessary, discipline team members; provide direction and support to Human Resources.
Assist with hiring, training, professional development, and performance evaluation activities, including recommendations for promotions and wage increases.
Oversee training and evaluation of warehouse staff and train new staff or delegate training to experienced team members.
Plan daily schedules based on work orders, arrival notices, customer instructions, priorities, and available resources; assign duties to warehouse staff.
Review pending jobs and trends and plan changes to warehouse space, supplies, equipment, and staffing.
Monitor the quantity and quality of work throughout the day and provide guidance as needed.
Assign supervisory duties to experienced team members and monitor their progress and problems.
Keep the Manager informed of progress and issues requiring attention; hold regular staff meetings to review status, improvement ideas, and new developments.
Assist with physical operations as needed.
Leverage team members' skills to deliver results and maintain customer satisfaction.
Provide ongoing growth and development opportunities and input to annual performance reviews for team members.
Support and train team members in adherence to corporate and client Standard Operating Procedures.
Participate in cross-training activities and provide backup support across areas or departments as needed.