Supervisor of Prevention Program

Children's Hospital and Health System•Rhinelander, WI

About The Position

Children’s Wisconsin is seeking an energetic and collaborative Prevention Supervisor to lead and support prevention teams in Antigo, Merrill, and Rhinelander. Regular travel between locations is expected to support employees, strengthen team connections, and maintain program excellence. The role offers an opportunity to coach and develop employees, build connected teams across multiple locations, partner with community stakeholders, and drive positive outcomes through prevention programming. Under the direction of the Prevention Program Manager, the Prevention Supervisor oversees delivery of services to clients in prevention programs and leads day-to-day program operations, quality improvement, staff development, performance monitoring, and participation in budget development. The supervisor communicates the agency’s vision and mission to team members, customers, and funding sources, and helps create an engaging, supportive, culturally competent work environment. The position supervises staff and program operations, supports recruitment and performance management, monitors program quality and data, maintains effective internal and external relationships, and assists with financial management. Direct client service may be provided as needed.

Requirements

Bachelor’s degree in Social Work or a related field required.
At least 2 years of experience in a related field, such as early learning and care, case management, child welfare, or child and family counseling.
Solid understanding of or experience in supervising and motivating staff and supporting employees in stressful work environments.
Proficiency in organization, time management, and setting goals and priorities.
Focus on customer service and continuous quality improvement.
Knowledge of infant and child development and parent-child attachment.
Knowledge of family support philosophy and strength-based service delivery approaches.
Knowledge of child abuse and neglect prevention principles, models, strategies, and methods.
Ability to support paraprofessional staff through consultation and staff development.
Strong oral and written communication skills and ability to present and speak publicly.
Ability to gather and interpret program information and data.
Sensitivity to the feelings and needs of others and ability to obtain cooperation and participation from individuals and groups.
Strong computer skills, including Microsoft Word, Excel, and Outlook.

Nice To Haves

Master’s degree in Social Work or a related field.
Previous experience with Reflective Practice.
Previous experience in training.
Previous experience with program and financial management.
Experience with MA billing.
Experience in home visiting with a strong background in prevention services for the 0–3 age population.
Previous experience with public/private partnerships and customer interface.
Experience working with families of diverse ethnic, cultural, and socioeconomic backgrounds.
Infant Mental Health endorsement.
Wisconsin Licensed Social Worker (120) credential.

Responsibilities

Provide culturally sensitive services that recognize clients’ values and beliefs.
Direct day-to-day program operations and address human resources issues; provide clinical and program-management supervision to staff.
Participate in program development; assign, coordinate, and evaluate program-specific work; and ensure appropriate policies, procedures, and methods are followed.
Promote exceptional customer service for agency clients.
Recruit and hire qualified staff for permanent and temporary assignments, foster teamwork across state, regional, and local offices, and promote a culturally competent work environment.
Support staff productivity and morale; evaluate employee performance; and assist with staff development and training programs.
Lead quality processes and program improvements informed by process and client outcome data; implement best practices and ensure COA standards are met.
Monitor program data and performance, and ensure case files meet established program and quality standards.
Maintain effective program-specific internal communications and keep the Prevention Program Manager and Area/Program Directors informed of program, staffing, and human resource issues.
Prepare concise, timely reports and related information as required.
Represent the organization externally as appropriate; prepare presentations for funders and community partners; participate in community committees, workgroups, task forces, and subcommittees; and maintain positive relationships with referral sources.
Assist the Prevention Program Manager with program financial management, including budget preparation, billing, and monitoring financial status.
Provide direct service to clients as needed.
Assist the Prevention Program Manager and Area/Program Directors with other management functions as assigned.
Perform people-management responsibilities, which may include employee engagement, recruitment, performance management, and development.
Support paraprofessional staff through case and program consultation, service-recipient support, staff development, and training.