Supervisor of Health Management

Telligen • Des Moines, IA

1d • Hybrid

About The Position

The Supervisor of Health Management supervises program staff and provides technical guidance and training related to contract and program operations. Health management services may include population health management, practice facilitation, medical or utilization management, and quality improvement activities. The role monitors compliance with client and contract deliverables, as well as applicable service and accreditation requirements. The position requires working in the office two days per week, Mondays and Fridays.

The supervisor oversees day-to-day staff operations to ensure compliance with program protocols, state requirements, and applicable URAC accreditation standards, and ensures program work is completed in a timely and satisfactory manner. The role selects, develops, and manages employees; supports accountability through observation, performance measurement, and feedback; and conducts staff audits or quality monitoring. The supervisor develops staff orientation and ongoing education protocols, identifies process and quality improvement opportunities, and keeps current with health care trends and changes. Other duties may be assigned.

Requirements

• Four-year degree in business or a health-related field, and/or equivalent training and/or experience.
• Three to five years of clinical experience required.
• At least five years of experience in a leadership role or demonstrated leadership capabilities.
• Licensed or eligible to be licensed as an RN in Iowa.
• Ability to maintain regular and predictable attendance.
• Utilization management experience is highly preferred.
• Home and Community Based Waiver experience is preferred.

Nice To Haves

• Utilization management experience.
• Home and Community Based Waiver experience.

Responsibilities

• Supervise day-to-day staff operations to ensure compliance with program protocols, state requirements, and applicable URAC accreditation standards.
• Ensure contract or program operations are completed in a timely and satisfactory manner.
• Select, develop, and manage employees to support individual, team, and organizational success.
• Promote employee accountability through routine observation, performance measurement, and performance feedback.
• Conduct staff audits or quality monitoring and provide feedback on strengths and opportunities for improvement.
• Develop training protocols and staff education tools for orientation and ongoing education, covering operating protocols, applicable URAC accreditation and state requirements, and workflow processes.
• Identify and implement process and quality improvement opportunities.
• Stay abreast of health care trends and changes.
• Perform miscellaneous duties as assigned.

Benefits

• A general description of available benefits and other compensation is provided in Telligen's Benefits Summary.
• Telligen is a 100% employee-owned company; employee-owners drive the business and share in its success.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager