Supervisor, Nutrition/Food Services - Dietary - Full-Time 8 Hour Day Shift (Non-Exempt) (Non-Union)

University of Southern California•Los Angeles, CA

About The Position

The Supervisor, Nutrition/Food Services oversees food production for patients and cash operations, as well as patient tray preparation, with a focus on customer satisfaction, cost-effective service, quality, efficient resource use, and a safe work environment that complies with government and regulatory guidelines. The role spends 50% of its time supervising employees. The supervisor monitors meal-tray accuracy, addresses customer service concerns, supports meal delivery and catering as needed, and maintains records and reports.

Requirements

High school diploma or equivalent.
Five years of experience in various aspects of food service, with increasing levels of responsibility.
Three years of experience supervising in an institutional food-service operation.
Fire Life Safety Training (LA City); if the card is not held upon hire, it must be obtained within 30 days of hire and maintained through renewal before expiration (required within LA City only).

Nice To Haves

Associate's degree in Food Management or a related field.
Active involvement with a professional food-service organization.
Certified Food Handler Certificate or equivalent ServSafe Certificate.

Responsibilities

Ensure staff complete assigned work on time while meeting quality, safety, and regulatory standards.
Check and monitor patient tray preparation and accuracy; audit tray accuracy.
Respond to customer-service inquiries and problems in person or by telephone, record recurring problem areas, and communicate them to the dietitian or leadership as appropriate.
Assist FSW/Diet Aide staff in delivering patient meals.
Conduct patient surveys to help ensure customer satisfaction scores meet or exceed standards.
Assist with catering events as needed.
Notify the Registered Dietitian of patient complaints or concerns.
Maintain closing and monthly temperature logs.
Organize monthly reports.
Perform other related or assigned duties.