Nutrition Assistant - Dietary - Per Diem 8 Hour Rotating (Non-Exempt) (Union)

University of Southern California•Los Angeles, CA

3d•$23 - $39

About The Position

The Nutrition Assistant provides nutritional care to patients through menu selection assistance using a laptop meal-ordering program, meal delivery and patient set-up, phone-order processing, and identification of patients who have not ordered meals using a tray-tracking system. The role may include making meal rounds and collecting survey information. The Nutrition Assistant updates food preferences and nourishment information and relays pertinent information to a Supervisor/Manager or Clinical Dietitian. Responsibilities may vary based on business needs and client requirements. The role introduces the room-service program and explains diet orders to new admissions, visits patients to obtain meal orders, and serves as a liaison among Nursing, Clinical Dietitians, and Food & Nutrition Services. It also includes maintaining accurate census information, addressing patient or family concerns, supporting process-improvement work, and following applicable safety, training, and organizational policies. Other duties may be assigned.

Requirements

High school diploma or equivalent; if this is not held, at least one year of experience may substitute for the education requirement.
Demonstrated excellent customer-service behavior.
Ability to communicate effectively in English verbally and in writing.
Basic computer and laptop experience, including ability to use a computer.
Fire Life Safety Training (LA City); if the card is not held upon hire, it must be obtained within 30 days of hire and maintained through renewal before expiration, where required within LA City.

Nice To Haves

Bilingual ability.

Responsibilities

Introduce Expressly for You Room Service and explain diet orders to new admissions.
Visit 80% of assigned patients to obtain meal orders and call patients when unable to visit; calls should be limited to no more than 20% of assigned patients.
Use the Health Touch program to process meal and snack orders.
Identify, document, and deliver required tube feeding and unit pantry nourishments.
Act as a liaison between Nursing, Clinical Dietitians, and Food & Nutrition Services.
Print the Census Report before each meal and review patient names, rooms, diets, admission dates, and changes for accuracy.
Visit all patients daily, introduce oneself as the unit’s Nutrition Assistant, and provide a contact number.
Explain meal delivery times and, when needed, the availability of large-print and Spanish menus.
Document, resolve, or refer patient and family complaints or concerns.
Conduct meal rounds as assigned by the Supervisor/Manager and note when and why a patient needs to be revisited.
Work with managers and supervisors on process-improvement projects and support patient promotions as needed.
Fill in as needed in the diet office and kitchen.
Attend allergy and foodborne-illness in-service training and designated classroom or virtual training programs.
Comply with Keck Medicine of USC policies and procedures and company safety and risk-management policies and procedures.
Participate in safety meetings, safety training, and hazard assessments.
Report accidents and injuries in a timely manner.
Perform other duties and responsibilities as assigned.