Supervisor, Medical Office

New England Dermatology PC • Northampton & Westfield, MA

1d • Onsite

About The Position

New England Dermatology & Laser Center has been providing dermatology care to the greater Western Mass community for over 70 years. We're looking for an experienced Medical Office Supervisor with a conscientious work ethic to join our busy specialty practice. The dermatology office supervisors are responsible for satellite office operations, scheduling, patient flow, medical assisting and laboratory processes and ensuring superior customer service to patients being seen for general dermatology appointments. They will act as a medical assistant as needed and will participate in hiring, training, developing and evaluating medical assistants. They will provide supervision and oversite to medical assistants, intake specialists and patient services associates working in their location, ensuring quality and coordinating work.

Requirements

• 5-years of medical assisting direct patient care experience required
• 2 years in a supervisory role preferred
• Dermatology and medical office experience preferred
• Associate’s degree in medical assisting, nursing or related discipline or an equivalent combination of education in medical assisting, ACDT certification and experience
• Professional, courteous, patient, flexible team player who works well independently, as part of a team and under pressure
• Customer focus and adaptability to different personality types
• Excellent verbal & written communication skills, including active listening and ability to multi-task and meet goals
• Initiative, conscientious work ethics, accuracy, attention to detail, good judgment & follow-through
• Reacts calmly and efficiently in emergent situations
• Knowledge of medical terminology, anatomy and physiology related to dermatology and related disorders, medications and treatments for dermatology related conditions helpful
• Proficiency with practice management, electronic health record and Microsoft Office software programs
• Ability to maintain confidentiality

Nice To Haves

• Bachelor’s degree preferred

Responsibilities

• Satellite office operations
• Scheduling
• Patient flow
• Medical assisting
• Laboratory processes
• Ensuring superior customer service
• Acting as a medical assistant as needed
• Participating in hiring, training, developing and evaluating medical assistants
• Providing supervision and oversite to medical assistants, intake specialists and patient services associates
• Ensuring quality and coordinating work
• Constant monitoring of workflow
• Ability to prioritize and troubleshoot
• Ability to modify methods to resolve new or unusual processes or results
• Ability to take vitals, inject patients and assist with surgical procedures
• Knowledge of sterile technique and wound care
• Knowledge of instrument cleaning/sterilization and care

Benefits

• Medical Assistant Recruiting Bonus - $500 at 90 days & $500 at 1 year of employment
• Referral Bonus - $100 at candidate’s hire & $400 at candidate’s 90th day of employment
• Paid time off
• 401(k) - Employer contribution (3% safe harbor & profit sharing)
• Employee Assistance Program
• Free parking
• Individual Coverage Health Reimbursement Arrangement (ICHRA)
• Dental insurance
• Dependent Care Flexible Spending Account
• Health Savings Account
• Life & AD&D insurance – $40,000 (employer paid)
• Life insurance for Employees & Dependents
• Limited Flexible Spending Account
• Medical Flexible Spending Account
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree