Supervisor Medical Office RN - Cardiology (Midland)

MyMichigan Health•Midland, MI

About The Position

The Supervisor Medical Office RN is the primary clinical resource for cardiovascular services team members, providing guidance on clinical questions, training, staffing, and equipment and instrumentation. The role is also the first point of communication with physicians and surgeons regarding equipment and instrument preferences. The supervisor provides daily direction and problem-solving for clinical staff and assists the Practice Manager with short-range planning. The position supervises, coordinates, and trains clinical staff, including new employees, students, and float staff; oversees scheduling, continuing education, performance evaluation, and personnel matters; and supports regulatory compliance, quality control, and risk management. It monitors clinical supply inventory and budget variances and helps manage daily practice operations. Clinical responsibilities include triaging patient calls, communicating test results, assessing patients, rooming patients, recording vital signs, maintaining clinical documentation, supporting cardiology symptom management and emergencies, calling in prescriptions, and educating patients and families. The supervisor coordinates continuity of care with other providers, including hospital admissions and transfers, and serves as a resource to clinical, technical, and clerical staff. The role also provides coverage for the Practice Manager and performs other duties assigned by the Practice Manager or MPG Leadership. The position requires an approved RN nursing program and Michigan RN licensure. An associate degree is required; a bachelor’s degree is preferred. BLS is required within one month of hire or transfer, and ACLS is required, with completion within one month of hire or transfer if the department has a crash cart. Previous management experience and three to five years working in a healthcare system or similar setting are specified. Employees must demonstrate competency in Microsoft Windows and may be required to participate in further learning opportunities offered by MyMichigan Health.

Requirements

Graduate of an approved RN nursing program.
Associate degree required.
Current Registered Nurse licensure in the State of Michigan.
BLS certification required within one month of hire or transfer.
ACLS certification required; ACLS must be obtained within one month of hire or transfer if the department has a crash cart.
Previous management experience, including coaching, leading, and mentoring employees.
Leadership skills to effectively direct a group.
Interpersonal and communication skills to interact with individuals and groups at all levels and communicate ideas and concepts clearly.
Knowledge of medical office policies, practices, and procedures, typically gained through three to five years working in a healthcare system or similar setting.
PC software knowledge including Excel and Word.
Competency in Microsoft Windows.
Ability to meet age-specific patient needs and provide cardiology-related patient and staff education.
Ability to move freely about the facility, with or without an assistive device, and perform the job functions described.
Overall vision and hearing, with or without assistive devices.
Ability to handle multiple tasks, work independently, get along with others, maintain regular and predictable attendance, and stay awake.
Ability to wear personal protective equipment, including latex materials or an appropriate substitute if required.
Ability to perform the physical demands of light work, including occasional lifting or carrying of 11–20 lbs. and frequent handling of 10 lbs. and/or walking, standing, or pushing/pulling arm or leg controls.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Supervise, coordinate, and train new employees, students, and float staff, and provide feedback through annual job performance reviews.
Schedule, monitor, and coordinate personnel training, continuing education, and evaluation; screen, select, orient, train, and discipline subordinate personnel.
Maintain compliance with regulatory standards and support quality control and risk management activities in the cardiovascular practices.
Monitor clinical supply inventory and identify budget variances.
Perform clinical duties as needed, including triaging patient calls, reporting test results, assessing patients, and serving as a liaison between providers and patients.
Manage day-to-day clinical operations and use critical thinking to resolve issues.
Help identify, develop, and execute strategic opportunities to drive revenue and increase service line volume and productivity.
Interact positively with patients and families and provide information about MPG and MyMichigan Health services.
Demonstrate critical thinking and apply theory to practice for cardiac patients.
Meet age-specific patient needs according to department standards, policies, and procedures.
Maintain medical supplies at levels sufficient to meet patient needs.
Use office computer systems and programs needed to assist providers and staff.
Room patients, record vital signs, assess physical and social needs, verify demographic information, and maintain clinical documentation.
Teach patients and staff about cardiology and provide coverage for the Practice Manager.
Manage cardiology patient symptoms and be available for cardiology emergencies.
Call in prescriptions and explain medications and their side effects to patients and families.
Coordinate continuity of care with other providers, including patient admissions and transfers to the hospital.
Serve as a resource to technical, clerical, and medical staff.
Identify preventative maintenance needs for cardiology and thoracic and cardiovascular surgery equipment.
Perform other duties as assigned by the Practice Manager or MPG Leadership.