Supervisor, Manheim Mobile Inspections, Maryland & Delaware

Cox Enterprises•Remote-Maryland-110, MD

1d•$67,200 - $100,800•Remote

About The Position

The Manheim Mobile Inspections Supervisor leads and supervises a team of 10 to 15 or more Mobile Inspectors in an assigned geographic territory. Reporting to the Manager, the Supervisor is responsible for inspection quality, productivity, operational efficiency, safety, and accountability across mobile inspections, new car inspections, and floorplan audits. The Supervisor recruits, hires, onboards, trains, supports, and manages team performance. This includes using Lean Daily Management, remote and field-based audits, performance reviews, coaching, and continuous improvement initiatives. The role works closely with internal and external partners—including auctions, sales, Remote Dealer Services, Dispatch, and Quality Assurance—to deliver services and meet client expectations. The Supervisor also addresses field challenges, resolves dealer and commercial client concerns, monitors staffing and work volumes, and conducts inspections and floorplan audits when needed. The position can be performed remotely, but the employee must live in the specified city, state, or region. Travel within the region is required, with an indicated travel level of 25%.

Requirements

High school diploma or GED and at least 5 years of relevant experience in a related field.
Ability to work in a high-performance, fast-paced team environment.
General understanding of frame and body repairs and mechanical knowledge.
Technical and computer proficiency with Microsoft Office, scheduling and routing software, and vehicle inspection applications.
Demonstrated business acumen and analytical skills.
Self-motivated, with the ability to motivate others.
Excellent organizational skills; customer-focused, proactive, and team-oriented.
Effective written and verbal communication and interpersonal skills.
Ability to set priorities and solve problems.
Ability to work with remote supervision and supervise remote employees.
Vision abilities including close, distance, and depth perception.
Ability to sit, stand, or walk for prolonged periods; bend, stoop, squat, or kneel; lift and hold at least 10 pounds at waist level for an extended period; and lift up to 30 pounds.
Ability to work with regular exposure to outdoor environmental conditions; may be exposed to moderate noise, fumes, and odors.
Valid driver’s license and safe driving record.
Ability to travel within the region.
Physical ability and mental acuity to perform the duties successfully within required timeframes and meet business requirements.
Must pass the required pre-employment drug test. The posting states that marijuana is not currently included in Cox Automotive’s pre-employment drug test for this position, while prohibiting possession, use, or being under the influence of drugs illegal under federal or state law during work hours or on company property or in company vehicles.
Must be currently authorized to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.

Nice To Haves

One year of experience leading teams.
Experience with mobile inspections and/or floorplan audits.
Previous body shop, mechanical, or estimating experience.

Responsibilities

Manage the productivity and quality of a team of Mobile Inspectors and partner with Dispatch and Quality Assurance.
Ensure inspectors follow established inspection processes and document required disclosures and photos in the inspection application.
Monitor inspection quality through digital and in-person audits and arbitration reviews.
Coach employees and provide corrective actions or discipline as necessary.
Build and maintain relationships with internal and external partners.
Coordinate with the MMI Manager, Sales, Auction, and Remote Dealer Services teams to meet client expectations.
Provide quality service and work with automotive dealers and commercial clients to resolve issues and concerns.
Recruit, hire, onboard, and provide ongoing support to employees.
Provide or coordinate skill-based and inspection-focused training, including inspection app, eLearning, and field training.
Conduct vehicle inspections and floorplan audits as needed.
Review work volumes and continuously monitor staffing levels.
Review performance against KPIs and LDM metrics and implement tactical plans with guidance from the Mobile Inspections Manager.
Coach, develop, and empower team members and create a cohesive team environment.
Procure, distribute, and track company equipment.
Follow safety and health procedures, model safe behaviors, and monitor team adherence.
Conduct regular performance reviews for direct reports in coordination with the Mobile Inspection Manager.
Lead by example, champion Cox values, and ensure employees are treated with respect.
Enforce company policies and procedures concerning employee and customer conduct.
Perform other duties as assigned.

Benefits

Flexible paid vacation, consistent with duties, company needs, and obligations.
Seven paid holidays per calendar year.
Up to 160 hours of paid wellness time annually for the employee’s or family members’ wellness.
Bereavement leave.
Time off to vote.
Jury duty leave.
Volunteer time off.
Military leave.
Parental leave.
Eligible employees may be offered medical, dental, and vision insurance.
Eligible employees may be offered a 401(k) retirement plan.
Eligible employees may be offered sick leave, parental leave, flexible vacation/wellness days, and/or PTO.