Supervisor, Inspections (Manheim Oceanside)

Cox Communications • Oceanside, CA

1d • Onsite

About The Position

The Supervisor, Inspections leads inspectors and check-in staff to ensure accurate, timely vehicle condition reports and strong service to clients. The role coordinates vehicle movement from registration to sale lanes or the back lot, oversees check-in and check-out procedures, and manages receiving, staging, numbering, and sale-lane workflows. The supervisor maintains and reviews receiving logs, distributes logs and related documents, directs condition-report documentation and data entry, and performs quality checks on reports and vehicles.

The role also manages departmental equipment and supplies, ensures account-specific procedures are followed, tracks account needs, prioritizes daily work, and locates outstanding vehicles. It provides service to dealers and helps resolve complaints. The supervisor oversees vehicle registration employees, sets schedules and assignments, checks work quality, and supports the manager with employee coaching, performance evaluations, staffing, and operational improvement. The position coordinates with other departments and management, models company values and respectful conduct, and follows and reinforces safety and company policies.

Requirements

• High school diploma or GED and 5 years of experience in a related field; alternatively, a bachelor’s degree in a related discipline and 3 years of related experience, a master’s degree and 1 year of related experience, or a Ph.D. and up to 1 year of related experience.
• Strong leadership skills.
• Excellent communication and collaboration skills to work effectively with teams throughout the organization.
• Must clear a pre-employment drug test.
• Must be authorized to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.

Nice To Haves

• A degree in a related discipline is strongly desired.
• Experience in the auction industry is desired.

Responsibilities

• Coordinate the movement of vehicles from registration to sale lanes or the back lot.
• Review and implement vehicle check-in and check-out procedures.
• Monitor incoming vehicles to ensure they are received, stocked-in, numbered, staged, and moved through sale lanes in the proper order.
• Maintain and review a complete, accurate receiving log; distribute updated logs, transporter condition reports, and invoices to appropriate personnel.
• Direct vehicle condition documentation, condition reports, and computer data entry.
• Supervise quality control to ensure condition reports are accurate, timely, and complete, and perform physical checks on random vehicles.
• Provide employees with detailed and timely feedback.
• Administer departmental equipment and maintain inventory supplies.
• Ensure account-specific condition-report guidelines are followed, maintain knowledge of account needs, and communicate changes to employees.
• Prepare daily account reports to set priorities and adjust workloads; search for outstanding vehicles at other locations.
• Provide quality service to dealers and resolve customer complaints or other problems.
• Assign and reissue dealer numbers, register vehicles, coordinate vehicle running on lease lanes and pre-sales, and issue dealer registration credits.
• Communicate with other departments and management to coordinate activities and support high-quality service.
• Supervise vehicle registration employees by setting work procedures and schedules, assigning duties, expediting workflow, and checking work for accuracy and compliance.
• Assist the manager with employee counseling and discipline, performance monitoring and evaluation, and performance appraisals.
• Work with the manager to review work volumes and staffing levels, assess performance against key indicators and metrics, and develop and execute improvement strategies.
• Lead by example, champion company values, and ensure employees are treated with respect.
• Enforce company policies and procedures related to employee and customer conduct.
• Follow safety and health procedures, model safe behavior, and cooperate with safety leadership on safety activities.
• Perform other duties as assigned by management.

Benefits

• Eligible employees may take paid vacation as consistent with their duties, company needs, and obligations.
• Seven paid holidays per calendar year.
• Up to 160 hours of paid wellness time annually for the employee or family members.
• Additional paid time off may include bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits may include medical, dental, and vision insurance; 401(k) retirement planning; and paid days off such as sick leave, parental leave, flexible vacation/wellness days, and/or PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED