Supervisor, Inspections (Manheim Oceanside)
About The Position
The Inspections Supervisor leads inspectors and vehicle registration/check-in staff at Manheim Oceanside, ensuring high-quality condition reports, accurate vehicle processing, and responsive customer service. The role coordinates vehicle movement from registration to sale lanes or the back lot; oversees receiving, check-in and check-out procedures; maintains receiving logs and distributes related documentation; and directs condition-report documentation and quality control. The supervisor also manages department equipment and supplies, applies account-specific guidelines, prepares daily workload reports, resolves dealer issues, and coordinates with other departments and management. The position supervises vehicle registration employees by setting procedures and schedules, assigning and reviewing work, and expediting workflow. In partnership with the manager, the supervisor supports employee counseling and performance reviews, monitors staffing and performance metrics, and develops improvement strategies. The role models company values, enforces conduct and safety policies, and performs other duties as assigned. This is an onsite, day-shift position with no travel or remote-work option.
Requirements
- High school diploma or GED and 5 years of experience in a related field; alternatively, a related bachelor's degree and 3 years of related experience, a master's degree and 1 year of related experience, or a Ph.D. and up to 1 year of related experience.
- Strong leadership skills.
- Excellent communication and collaboration skills to work effectively with teams throughout the organization.
- Must clear a pre-employment drug test.
- Must be authorized to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.
Nice To Haves
- A degree in a related discipline is strongly desired.
- Experience in the auction industry is desired.
Responsibilities
- Coordinate vehicle movement from registration to sale lanes or the back lot and assist with lot operations.
- Review and implement check-in procedures; monitor vehicles through receiving, stocking-in, numbering, staging, and sale-lane movement.
- Maintain and review receiving logs for accuracy, and distribute updated logs, transporter condition reports, and invoices to appropriate personnel.
- Manage documentation of vehicle condition reports and related computer data entry.
- Supervise quality control to ensure condition reports are accurate, timely, and complete; conduct random physical vehicle checks and provide employee feedback.
- Administer department equipment and maintain inventory supplies.
- Ensure account-specific condition-report guidelines are followed, stay informed about account needs, and communicate changes to employees.
- Prepare daily account reports to set priorities, adjust workload, and locate outstanding vehicles at other locations.
- Provide quality service and work with dealers to resolve complaints and other problems.
- Assign and reissue dealer numbers, register vehicles, coordinate vehicles running on lease lanes and pre-sales, and issue dealer registration credits.
- Communicate with other departments and management to coordinate activities and support service quality.
- Supervise vehicle registration employees by establishing procedures and schedules, assigning duties, expediting workflow, and reviewing work for accuracy and compliance.
- Assist the manager with employee counseling and discipline, performance monitoring and evaluation, and performance appraisals.
- Work with the manager to review work volume, monitor staffing, assess performance against key indicators and metrics, and implement improvement strategies.
- Lead by example, champion company values, and ensure employees are treated with respect.
- Enforce company policies and procedures related to employee and customer conduct.
- Follow safety and health procedures, model safe behavior, and cooperate with safety leadership in support of Safety Excellence.
- Perform other duties as assigned by management.
Benefits
- Flexible paid vacation, consistent with duties, company needs, and obligations.
- Seven paid holidays per calendar year.
- Up to 160 hours of paid wellness time annually for the employee or family members.
- Paid bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
- Eligible employees may receive medical, dental, and vision insurance, 401(k) retirement planning, and paid days off.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
