Inspections Scheduler

ION Solar•Orem, UT

1d•Onsite

About The Position

ION Solar is a full-service residential solar company with offices in eight states and more than 700 employees. The Inspections Scheduler actively manages the inspection calendar in an assigned market, coordinating appointments among homeowners, city building departments, and ION Solar inspection technicians. The role requires attention to detail, strong customer service, sound judgment, problem-solving, and adaptability in a fast-paced, changing solar environment. The position is based at ION Solar’s corporate location in Orem, Utah. It involves working in a fast-paced, open-floor office with substantial computer and phone use and complex systems. Speed and accuracy are important, and interruptions may occur throughout the workday.

Requirements

High school diploma or equivalent.
Customer service experience.
Strong attention to detail.
Strategic decision-making and problem-solving skills.
A sense of urgency and ability to thrive in a fast-paced environment.
Ability to prioritize effectively and manage time well.
Flexibility to adapt to a changing environment.
Analytical skills.
Exceptional customer service, active listening, and verbal and written communication skills.
Computer proficiency, especially with CRM software, and strong typing skills.

Nice To Haves

Solar experience.

Responsibilities

Oversee projects in the assigned area and help them progress quickly through the inspection process.
Audit projects to ensure they are ready for inspection.
Schedule inspections with homeowners while coordinating with city officials and field technicians.
Follow up within one business day after completed inspections and explain the results to homeowners.
Communicate needed fixes to homeowners and generate service tickets for required changes.
Complete tasks necessary to move projects along to the Utility and PTO teams.
Perform other related duties as assigned.