Supervisor, Long-Term Services & Supports (LTSS) - Milwaukee County, WI

Molina Healthcare•Long Beach, CA

About The Position

Leads and supervises a multidisciplinary team of healthcare services professionals supporting members with long-term services and supports (LTSS) needs. Ensures members reach desired outcomes through integrated delivery and coordination of care across the continuum, and contributes to the strategy for providing quality, cost-effective member care. The role provides hands-on direction to the LTSS care coordination team, oversees staff and service delivery, and supports compliance with regulatory requirements. Local travel may be required based on state or contractual requirements.

Requirements

At least 5 years of experience in health care, including at least 2 years in a health care delivery network supporting LTSS and in-home supportive services (IHSS), or an equivalent combination of relevant education and experience.
One of the listed professional credentials: RN, LPN, LVN, LCSW, APSW, CHES, LPC, LPCC, LMFT, PhD, or PsyD. Clinical licensure or certification is required only when mandated by state contract, regulation, business operating model, or state board licensing requirements; if licensed, the license must be active and unrestricted in the state of practice.
Knowledge and experience with disability and senior access issues.
Demonstrated knowledge of community resources.
Proactive and detail-oriented approach.
Ability to work in varied settings and adjust work style when working with diverse populations, personalities, and personal situations.
Ability to work independently with minimal supervision and demonstrate self-motivation.
Responsiveness in all forms of communication and ability to remain calm in high-pressure situations.
Ability to develop and maintain professional relationships.
Strong time-management and prioritization skills, with the ability to manage multiple projects and adapt to change.
Ability to work cross-functionally within a highly matrixed organization.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office suite and applicable software programs.

Nice To Haves

Management or leadership experience.
Experience working with IHSS, public authorities, and community-based organizations (CBOs).

Responsibilities

Oversee the team responsible for delivering LTSS member care.
Provide direction and guidance to the LTSS care coordination team and ensure timely delivery of appropriate, quality services and compliance with regulatory timelines.
Manage staff LTSS caseloads and assign cases based on complexity of medical or psychosocial needs, licensure requirements, and care manager experience.
Oversee staff use of the electronic case management documentation system and ensure compliance with Molina processes, documentation standards, regulations, and HIPAA.
Arrange and facilitate staff training as needed.
Identify opportunities for improvement and develop process and procedure improvements in collaboration with leadership.
Serve as a resource to service coordinators on social service interventions and cases involving complex needs or potential high-risk complications.
Monitor clinical and non-clinical team activities to support integrated care and individualized service plans.
Assist leadership with state-specific LTSS reporting requirements.
Participate in internal and external work committees intended to enhance work performance.
Collaborate with healthcare services leadership to maintain adequate staffing and service levels for LTSS membership.
Support member and customer satisfaction by implementing and monitoring staff productivity and performance indicators.
Promote multidisciplinary collaboration, provider outreach, collaboration with county social workers or other assigned care managers, and engagement of families and caregivers to support continuity of care.
Oversee interdisciplinary care team (ICT) meetings.
Hire, train, develop, and manage the team; be accountable for team performance and achievement of department-specific goals.
Travel locally as required by state or contractual requirements.