Supervisor, Long-Term Services & Supports (LTSS) - Milwaukee County, WI

Molina Healthcare•Long Beach, WI

About The Position

Leads and supervises a multidisciplinary team of healthcare services professionals who support members with long-term services and supports (LTSS) needs. The supervisor helps members reach desired outcomes through integrated care delivery and coordination across the continuum, while contributing to the strategy for quality and cost-effective care. The role oversees LTSS care coordination, staff caseloads, documentation, training, and team performance. It supports service coordinators on social service interventions and complex or high-risk cases, monitors integrated care activities, assists with state-specific reporting, and collaborates with healthcare services leadership, providers, county social workers, care managers, families, and caregivers. Local travel may be required based on state or contractual requirements.

Requirements

At least 5 years of experience in health care, including at least 2 years in a health care delivery network supporting LTSS and in-home supportive services (IHSS), or an equivalent combination of relevant education and experience.
One of the listed credentials: RN, LPN, LVN, LCSW, APSW, CHES, LPC, LPCC, LMFT, PhD, or PsyD. Clinical licensure or certification is required only when required by state contract, regulation, business operating model, or state board mandate; any license held must be active and unrestricted in the state of practice.
Knowledge and experience with disability and senior access issues.
Demonstrated knowledge of community resources.
Proactive and detail-oriented approach.
Ability to work in varied settings and adapt style when working with diverse populations, personalities, and personal situations.
Ability to work independently with minimal supervision and demonstrate self-motivation.
Responsiveness in all forms of communication and ability to remain calm under pressure.
Ability to develop and maintain professional relationships.
Strong time-management and prioritization skills, ability to manage multiple projects, and adaptability to change.
Ability to work cross-functionally in a highly matrixed organization.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office and applicable software programs.

Nice To Haves

Management or leadership experience.
Experience working with IHSS, public authorities, and community-based organizations (CBOs).

Responsibilities

Oversee the team responsible for delivering LTSS member care.
Provide hands-on direction and guidance to the LTSS care coordination team, ensuring timely delivery of appropriate, quality services and compliance with regulatory timelines.
Manage staff LTSS caseloads and assign cases according to medical or psychosocial complexity, licensure requirements, and care manager experience.
Oversee staff use of the electronic case management documentation system and ensure compliance with Molina processes, documentation standards, regulations, and HIPAA.
Arrange and facilitate staff training as needed.
Identify opportunities for improvement and develop process and procedure improvements with leadership.
Serve as a resource to service coordinators on social service interventions and complex or potentially high-risk cases.
Monitor clinical and non-clinical team activities to support integrated care and individualized service plans.
Assist leadership with state-specific LTSS reporting requirements.
Participate in internal and external work committees designed to enhance performance.
Collaborate with healthcare services leadership to ensure adequate staffing and service levels for LTSS members.
Support member and customer satisfaction by implementing and monitoring staff productivity and performance indicators.
Promote multidisciplinary collaboration, provider outreach, coordination with county social workers or other assigned care managers, and engagement of families and caregivers.
Oversee interdisciplinary care team (ICT) meetings.
Hire, train, develop, and manage the team; take accountability for team performance and department-specific goals.
Travel locally when required by state or contractual requirements.