Supervisor, Long-Term Services & Supports (LTSS) - Milwaukee County, WI

Molina Healthcare•Long Beach, WI

About The Position

Leads and supervises a multidisciplinary team of healthcare services professionals supporting members with long-term services and supports (LTSS) needs. The role helps members reach desired outcomes through integrated delivery and coordination of care across the continuum and contributes to the strategy for providing quality, cost-effective member care. The Supervisor provides hands-on direction to the LTSS care coordination team, oversees caseload assignments and documentation, supports staff training and development, and monitors care delivery, compliance, performance, and service levels. The role also works with healthcare services leadership, providers, county social workers, care managers, families, and caregivers to promote continuity of care. Local travel may be required based on state or contractual requirements.

Requirements

At least 5 years of experience in health care, including at least 2 years of experience in a health care delivery network supporting LTSS and in-home supportive services (IHSS), or an equivalent combination of relevant education and experience.
One of the listed credentials: Registered Nurse (RN), Licensed Practical Nurse (LPN), Licensed Vocational Nurse (LVN), Licensed Clinical Social Worker (LCSW), Advanced Practice Social Worker (APSW), Certified Health Education Specialist (CHES), Licensed Professional Counselor (LPC), Licensed Professional Clinical Counselor (LPCC), Licensed Marriage and Family Therapist (LMFT), Doctor of Psychology (PhD or PsyD). Clinical licensure and/or certification is required only when required by state contract, regulation, business operating model, or state board licensing mandates; any license held must be active and unrestricted in the state of practice.
Knowledge and experience with disability and senior access issues.
Demonstrated knowledge of community resources.
Proactive and detail-oriented.
Ability to work in varied settings and adjust style when working with diverse populations, personalities, and personal situations.
Ability to work independently with minimal supervision and demonstrate self-motivation.
Responsive in all forms of communication and able to remain calm in high-pressure situations.
Ability to develop and maintain professional relationships.
Strong time-management and prioritization skills, ability to focus on multiple projects simultaneously, and adaptability to change.
Ability to work cross-functionally within a highly matrixed organization.
Excellent verbal and written communication skills.
Proficiency with Microsoft Office suite and applicable software programs.

Nice To Haves

Management or leadership experience.
Experience working with IHSS, public authorities, and community-based organizations (CBOs).

Responsibilities

Oversee the team responsible for delivering LTSS member care.
Provide direction and guidance to the LTSS care coordination team and ensure timely delivery of appropriate, quality services and compliance with regulatory timelines.
Manage staff LTSS caseloads and assign cases based on medical or psychosocial complexity, licensure requirements, and care manager experience.
Oversee staff use of the electronic case management documentation system and ensure compliance with Molina processes, documentation standards, regulations, and HIPAA.
Arrange and facilitate staff training as needed.
Identify opportunities for improvement and develop process and procedure improvements with leadership.
Serve as a resource to service coordinators on cases requiring social service interventions or involving complex needs or potential high-risk complications.
Monitor clinical and non-clinical team activities to support an integrated care approach and individualized service plans.
Assist leadership with state-specific LTSS reporting requirements.
Participate in internal and external work committees designed to enhance work performance.
Collaborate with healthcare services leadership to ensure adequate staffing and service levels for LTSS membership.
Support member and customer satisfaction by implementing and monitoring staff productivity and performance indicators.
Promote multidisciplinary collaboration, provider outreach, collaboration with county social workers or other assigned care managers, and engagement of family and caregivers to enhance continuity of care.
Oversee interdisciplinary care team (ICT) meetings.
Hire, train, develop, and manage the team; demonstrate accountability for team performance and department-specific goals.
Travel locally when required by state or contractual requirements.