Supervisor, Long-Term Services & Supports (LTSS) - Milwaukee County, WI

Molina Healthcare•Long Beach, CA

About The Position

The Supervisor, Long-Term Services & Supports (LTSS) leads and supervises a multidisciplinary team of healthcare services professionals who support members with LTSS needs. The role helps members reach desired outcomes through integrated delivery and coordination of care across the continuum and contributes to the strategy for providing quality, cost-effective member care. The supervisor provides hands-on direction to the LTSS care coordination team, oversees care delivery and documentation, and ensures services are timely, appropriate, and compliant with regulatory requirements. The role also manages staffing and caseload assignments, supports staff development, improves processes, and collaborates with leadership, providers, county social workers, care managers, families, and caregivers to promote continuity of care. Local travel may be required based on state or contractual requirements.

Requirements

At least 5 years of experience in health care, including at least 2 years in a health care delivery network supporting LTSS and in-home supportive services (IHSS), or an equivalent combination of relevant education and experience.
One of the listed credentials: RN, LPN, LVN, LCSW, APSW, CHES, LPC, LPCC, LMFT, PhD, or PsyD. Clinical licensure or certification is required only when required by state contract, regulation, business operating model, or state board licensing mandates; any license held must be active and unrestricted in the state of practice.
Knowledge and experience with disability and senior access issues.
Demonstrated knowledge of community resources.
Proactive and detail-oriented.
Ability to work across varied settings and adjust working style when working with diverse populations, personalities, and personal situations.
Ability to work independently with minimal supervision and demonstrate self-motivation.
Responsiveness in all forms of communication and ability to remain calm under pressure.
Ability to develop and maintain professional relationships.
Strong time-management and prioritization skills, ability to manage multiple projects simultaneously, and adaptability to change.
Ability to work cross-functionally in a highly matrixed organization.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office suite and applicable software programs.

Nice To Haves

Management or leadership experience.
Experience working with IHSS, public authorities, and community-based organizations (CBOs).

Responsibilities

Oversee the team responsible for delivering LTSS member care.
Provide hands-on direction and guidance to the LTSS care coordination team and ensure timely, appropriate, quality service delivery and compliance with regulatory timelines.
Manage staff LTSS caseloads and assign cases based on complexity of medical or psychosocial needs, licensure requirements, and care manager experience.
Oversee staff use of the electronic case management documentation system and ensure compliance with company processes, documentation standards, regulations, and HIPAA.
Arrange and facilitate staff training as needed.
Identify opportunities for improvement and develop process and procedure improvements in collaboration with leadership.
Serve as a resource to service coordinators on cases requiring social service interventions, involving complex needs, or carrying potential high-risk complications.
Monitor clinical and non-clinical team activities to support integrated care and individualized service plans.
Assist leadership with state-specific LTSS reporting requirements.
Participate in internal and external work committees designed to enhance performance.
Collaborate with healthcare services leadership to ensure adequate staffing and service levels for LTSS membership.
Maintain member and customer satisfaction by implementing and monitoring staff productivity and performance indicators.
Promote multidisciplinary collaboration, provider outreach, collaboration with county social workers or other assigned care managers, and engagement of families and caregivers to enhance continuity of care.
Oversee interdisciplinary care team (ICT) meetings.
Hire, train, develop, and manage the team, and be accountable for team performance and department-specific goals.
Travel locally when required by state or contractual requirements.