Supervisor, Lifesaving Programs

SPCA of Texas • Star, TX

8d • Onsite

About The Position

The Supervisor, Lifesaving Programs oversees and strengthens adoption operations, retail centers, and customer experience across all SPCA of Texas shelter locations. The role directly supervises and supports the Lifesaving Programs team, helping ensure consistent service delivery, continuity of animal care, and a positive experience for adopters and fosters.

The supervisor oversees daily adoption and retail operations, establishes expectations and training, monitors performance, maintains accurate records, and supports departmental procedures, safety practices, and organizational policies. The role works closely with Medical, Behavior, Intake, Foster, Volunteer, and People & Culture teams to coordinate animal care, staffing, and adoption activities.

The position provides operational oversight of the PetSmart Cat Program across assigned locations and supports foster activities, mobile adoption events, and large-scale adoption activations. The work is normally scheduled five days per week, eight hours per day between 7 a.m. and 7 p.m., though the role may require more than eight hours in a day or 40 hours in a week. Event work may involve standing or walking outdoors for long hours in varied weather conditions.

Requirements

• At least three years of experience in animal welfare, adoption programs, retail, or customer-facing operations.
• Demonstrated experience providing strong customer service and supporting positive outcomes in a fast-paced, public-facing environment.
• Strong communication and interpersonal skills to work effectively with staff, volunteers, adopters, and community members.
• Proficiency in Microsoft Office and ability to learn shelter management and tracking systems.
• Strong attention to detail, organization, problem-solving, and time-management skills.
• Ability to professionally represent and advocate for the SPCA of Texas mission, values, and customer service standards.
• Sound judgment, professionalism, tact, and diplomacy when handling sensitive or complex situations.
• Collaborative work style, with ability to support team members while maintaining accountability and service standards.
• Ability to regularly lift and/or move up to 40 pounds.
• Ability to operate a motor vehicle.
• Ability to stand or walk outdoors for long periods in varied weather conditions during adoption events, when applicable.
• Ability to meet the position’s physical demands, including frequent standing, walking, sitting, reaching, and stooping, kneeling, or crouching; regular use of hands and fingers and ability to talk and hear.
• Ability to perform work that may involve animal odors or airborne particles and occasional high noise levels.

Nice To Haves

• Prior supervisory or lead experience.

Responsibilities

• Directly supervise, coach, and support the Lifesaving Programs team responsible for adoption and customer experience operations.
• Oversee daily adoption and retail operations to support efficient workflows, positive adopter experiences, and organizational goals.
• Set expectations, provide training, and monitor staff performance and customer service standards.
• Coordinate with Medical, Behavior, Intake, Foster, and Volunteer teams to support continuity of animal care and transitions through adoption and foster processes.
• Maintain accurate and timely records in shelter databases and tracking systems in accordance with organizational and regulatory standards.
• Support implementation and adherence to departmental procedures, safety practices, and organizational policies.
• Oversee retail operations at adoption centers, including transaction accuracy, inventory awareness, and patron experience.
• Coordinate staffing for large-scale adoption events and offsite activations as needed.
• Provide operational oversight of the PetSmart Cat Program across assigned locations, including animal care standards, adoption procedures, recordkeeping, and customer experience.
• Supervise assigned staff and coordinate with volunteers to maintain appropriate staffing and effective daily operations for the PetSmart Cat Program.
• Partner with Volunteer and People & Culture teams on recruitment, selection, onboarding, and training for staff and volunteers supporting the PetSmart Cat Program.
• Identify staffing needs, participate in interviews, and promote engagement opportunities to maintain program coverage.
• Monitor program performance and collaborate with internal teams to support placement outcomes and program effectiveness.
• Partner with Foster program leadership on placement readiness, foster-to-adopt transitions, and lifesaving outcomes.
• Provide operational support to foster activities, including coordination related to adoptions, space management, and customer communication.
• Help resolve adopter and foster customer service matters with the Foster team.
• Collaborate on planning and execution of mobile and large-scale adoption events, providing staffing or operational support as needed.
• Provide on-site support at mobile adoption events or large-scale adoption activations during peak periods or high-volume events.
• Balance operational needs, staffing coverage, and customer service expectations; manage customer concerns and multiple priorities across onsite, offsite, and partner locations.
• Operate a motor vehicle and, when applicable, stand or walk outdoors for long periods at adoption events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed