Supv Laboratory Supt Svcs

Covenant Health•Sevierville, TN

About The Position

The Supervisor, Laboratory Support Services provides direct supervision of phlebotomy and specimen processing functions and staff in the General Laboratory at LeConte Medical Center. The role coordinates assigned sections to support efficiency, productivity, specimen integrity, equipment performance, and quality service. The supervisor also supports staff training, procedures, supplies, billing, safety, and service relationships with laboratory clients and physician offices.

Requirements

High school diploma or equivalent.
At least five years of phlebotomy and specimen processing experience.
At least one year of supervisory experience.
Knowledge of proper specimen collection and processing techniques, including patient and specimen identification and the use of appropriate tubes, anticoagulants, or preservatives; knowledge may be acquired through formal education, previous experience, or on-the-job training.

Nice To Haves

Certification by NCA, ASCP, or a comparable institution is desirable.

Responsibilities

Supervise and coordinate assigned sections to achieve efficiency and productivity.
Ensure the integrity of patient specimens and monitor equipment performance and maintenance.
Monitor section functions and prepare related reports and charts.
Design and conduct training programs for phlebotomy and specimen processing staff.
Directly supervise laboratory staff in assigned sections and consult regularly with the manager and testing personnel.
Address internal and external service issues in a timely manner.
Coordinate with Information Systems contacts regarding electronic orders and reporting issues between the laboratory and clients.
Prepare and maintain procedure manuals for assigned sections.
Maintain adequate supplies and track utilization of supplies and services to accounts.
Assist with replies to delayed claims and handle issues and adjustments related to client billing.
Collect and process specimens as needed using established techniques for assigned age groups.
Monitor safety and infection control in assigned sections.
Develop knowledge of internet physician products to coordinate installation, training, and use at physician offices.
Follow policies, procedures, and safety standards; complete annual education assignments.
Work toward goals and objectives and participate in quality improvement initiatives as requested.
Maintain knowledge of fee schedules and perform contract billing as needed.