SUPV LABORATORY SUPT SVCS

Covenant Health•Sevierville, TN

4d•Onsite

About The Position

The Supervisor, Laboratory Support Services, General Laboratory directly supervises phlebotomy and specimen processing functions and staff. The role coordinates assigned section activities to support efficiency and productivity, maintains specimen integrity and equipment performance, and oversees staff training, procedures, supplies, safety, and service issues. The supervisor consults with the manager and testing personnel, works with Information Systems on electronic orders and reporting issues, and supports physician-office products, billing, and quality improvement initiatives. The position is full-time, 80 hours per pay period, on the day shift at LeConte Medical Center, a 79-bed community hospital within Covenant Health in Sevier County.

Requirements

High school diploma or equivalent.
At least five years of phlebotomy and specimen processing experience.
At least one year of supervisory experience.
Knowledge of proper specimen collection and processing techniques, including patient/specimen identification and appropriate tubes, anticoagulants, or preservatives; knowledge may be obtained through formal education, prior experience, or on-the-job training.

Nice To Haves

Certification by NCA, ASCP, or a comparable institution is desirable.

Responsibilities

Supervise and coordinate assigned sections to achieve maximum efficiency and productivity.
Assure the integrity of patient specimens and the performance and maintenance of equipment.
Monitor section functions and prepare related reports and charts.
Design training programs and conduct training in phlebotomy and specimen processing.
Directly supervise laboratory staff in assigned sections.
Consult regularly with the manager and testing personnel as appropriate.
Address internal and external service issues in a timely manner.
Coordinate with appropriate Information Systems contacts on electronic orders and reporting issues between the laboratory and clients.
Prepare procedures and maintain procedure manuals for assigned sections.
Maintain adequate supplies for assigned sections and track utilization of supplies and services to accounts.
Assist in replying to delayed claims.
Collect and process specimens as necessary using established techniques for assigned age groups.
Monitor safety and infection control in assigned sections.
Develop knowledge of internet physician products to coordinate installation, training, and use in physician offices.
Follow policies, procedures, and safety standards; complete required annual education; work toward goals and objectives; and participate in quality improvement initiatives as requested.
Maintain knowledge of fee schedules and may perform contract billing; handle client billing issues and adjustments.