Supervisor, Inventory

DSV•Lancaster, TX

3d•$66,528 - $99,792•Onsite

About The Position

The Supervisor, Inventory Control and Quality Assurance maintains perpetual record integrity in distribution and ensures inventory accuracy through administration of the cycle count program and analysis and resolution of inventory issues and receipts. The role oversees inventory associates and other department staff, including inventory leads, associates, and customer service representatives (CSRs). The supervisor supports site performance, safety, and quality objectives and ensures compliance with corporate and site-specific policies. The position leads daily inventory control operations, coordinates staffing, monitors performance, resolves inventory discrepancies, and supports employee engagement, training, and development. It also conducts warehouse audits, prepares operational and employee documentation, and works with leadership to ensure the team has the labor and equipment needed to meet customer expectations. The role may require flexible scheduling, including nights and weekends, and cross-training across operational areas.

Requirements

High school diploma or GED.
Three years of experience working in a logistics, distribution, or relevant environment.
Ability to operate material handling equipment (MHE).
Basic computer skills and familiarity with Microsoft Office applications, RF scanners, and WMS functions.
English reading, writing, and verbal communication skills.
Basic to intermediate math skills for verifying product quantities, counting inventory, and related duties.
Effective communication skills and strong attention to detail and accuracy.
Ability to complete job tasks in a timely manner and perform duties with minimal supervision or guidance.
Ability to adapt to change and work in a stimulating, fast-paced environment.
Ability to work in warehouse temperatures that may vary during warmer and colder months.
Ability to work flexible schedules, including nights and weekends, as required by operations.
Satisfactory completion of a forklift training program.

Nice To Haves

One to three years of experience working in an inventory department.
One to three years of experience in a progressive leadership role.
Current or prior MHE certification.
Quality-related certifications.
Bilingual English/Spanish skills.

Responsibilities

Lead and oversee hourly associates and team leads responsible for inventory control, supporting problem-solving across site operations.
Coordinate workforce planning and daily staffing assignments to support operational priorities.
Monitor key performance indicators and evaluate data to identify process trends, defects, and performance gaps.
Review daily cycle count results and reconcile variances between physical inventory and system records.
Investigate discrepancies identified through directed cycle counts and ensure timely resolution.
Audit daily inventory exception and error reports and implement corrections and follow-up actions.
Analyze and communicate monthly inventory variance data from WMS reporting, including monthly and year-to-date cycle count performance metrics.
Evaluate stock adjustment transactions for alignment with product structures and inventory control standards.
Review miscellaneous inventory receipts and issues and take corrective action to maintain inventory accuracy.
Support transit reporting, shipping adjustments, and other assigned inventory control and operational tasks.
Assist with associate engagement, employee relations, onboarding, and training initiatives.
Conduct routine warehouse audits for compliance with safety, security, and quality standards and promote an organized work environment.
Prepare and communicate correspondence, corrective and preventive action documentation, operational reports, attendance follow-ups, coaching documentation, and employee evaluations accurately.
Facilitate daily startup meetings to communicate priorities, encourage participation, support employee development, and align the team with operational objectives.
Foster a positive and productive team environment through communication, coaching, and motivation, while ensuring adherence to company policies and procedures.
Partner with leadership to identify labor and equipment needs, develop team leads, and ensure associates meet performance expectations.
Perform other duties as required and assist management as needed.
Participate in cross-training activities and provide backup support in other areas or departments as needed.
Ensure associates are trained and developed in product placement and equipment usage.