Supervisor, Inside Sales - 100% Remote

frontdoor, Inc.•,

3d•$60,000 - $70,000•Remote

About The Position

Frontdoor is seeking a Supervisor, Inside Sales, to manage team productivity and deliver operational excellence. The supervisor leads day-to-day activities, supports and develops associates, addresses associate concerns, and fosters positive professional relationships. This role is accountable for supervising an inside sales team and achieving sales goals and key performance indicators. The position is 100% remote and may require travel. It pays $60,000–$70,000 per annum plus a job-based incentive; actual base pay depends on skills, qualifications, responsibilities, experience, and location.

Requirements

High school diploma or equivalent.
At least 4 years of contact center operations experience.
People- and data-driven approach to guiding performance, with strong business acumen.
Ability to use active listening to build rapport and generate additional growth opportunities.
Ability to adapt to member and business needs and effectively support associates and communicate information to the team.
Ability to have crucial conversations with associates.
Good judgment and strong decision-making and problem-solving skills.
Knowledge, skill, and ability to motivate sales performance and drive results.
Strong verbal and written communication skills.
Reliable, persistent, and proactive approach to performance management.
Ability to work in a virtual environment using web cams, computer hardware, and software, with an internet upload speed of 10+ MBPS.

Nice To Haves

Knowledge of telesales operations.
Experience reaching or exceeding sales goals and objectives.

Responsibilities

Manage overall team performance and provide individual training, coaching, and development to associates.
Champion change.
Supervise the employee lifecycle, including hiring, promotion, transfers, and talent management.
Provide floor coverage in a virtual environment and handle escalated customer calls.
Partner with Workforce Management to ensure staffing and scheduling meet business needs.
Maintain accurate associate data files, including payroll, personnel, and performance documentation.
Use web cams, computer hardware, and software to work effectively in a virtual environment with an internet upload speed of 10+ MBPS.
Bring together resources such as sales, service operations, marketing, scheduling, quality, and training to achieve business goals.
Perform other duties as applicable.
Be the primary point of contact for associate concerns and support day-to-day team activities.