UNIQLO Full-Time Supervisor In Training - The Forum Carlsbad

Uniqlo • Carlsbad, CA

2d • Onsite

About The Position

The Supervisor in Training reports to the Store Manager and serves as a pace setter and role model for customer service. The role ensures that Sales Associates in the assigned department or zone exceed customer expectations, and helps train, oversee, and develop associates on store standards. The position is full-time, with an average of 32 or more hours per week based on business seasonality and specified availability requirements.

Requirements

• Strong communication skills.
• Ability to calculate figures and amounts such as discounts and percentages.
• Ability to stand for long periods and read computer terminals.
• Ability to push, pull, or move objects weighing at least 25 pounds.
• Ability to maneuver around the sales floor and stockroom with repetitive bending, twisting, stooping, squatting, and climbing.
• High school diploma or GED.
• One year of retail or related management experience.
• Availability for an average of 32 or more hours per week based on business seasonality.
• Availability restrictions limited to three days, with no more than one restriction from Friday through Sunday; at least one restriction must be time-based. Religious exemptions will be considered.
• Availability for a minimum five-day workweek, with only two days off per week; both days off must fall within the same Monday–Sunday workweek.

Responsibilities

• Motivate the team to meet and exceed sales goals.
• Supervise the sales floor, monitor breaks, and ensure coverage during peak times according to Daily Work Schedules.
• Ensure brand and operational standards, including visual presentation, cleanliness, cash management, and inventory management, are consistently met.
• Ensure the team proactively manages customer needs and exceeds expectations according to UNIQLO service standards, Fundamental Principles, and 6 Standard Phrases.
• Train and develop the team on fitting room and cash wrap standards, and assist in those zones when needed.
• Manage inventory by ensuring merchandise is represented and replenished on the floor in full size runs.
• Assist management in identifying store issues.
• Train the team on product and brand knowledge and ensure that knowledge is conveyed to customers.
• Follow company policies and procedures and notify management of infractions.
• Assist with special projects assigned by management.

Benefits

• Medical coverage for full-time employees.
• Dental coverage for full-time employees.
• Vision coverage for full-time employees.
• 401(k) plan with a 100% match on the first 3% contributed and a 50% match on the next 2%.
• Vacation and personal time off for full-time employees.
• Sick and wellness time off.
• 30% employee merchandise discount.
• Employee referral bonus.
• Commuter benefits.
• Competitive compensation starting at $21.00 per hour.
• Career advancement opportunities, including promotion opportunities every three months based on individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED