Supervisor-in-training - Clayton

Goodwill Easterseals Miami Valley•Clayton, OH

1d•Onsite

About The Position

The Supervisor-in-training trains in supervising store operations in preparation for a direct supervisor role. Areas include loading and unloading trailers, processing textiles and wares, quality control, rotation, sales, and store operations. The position also continues to perform retail sales functions, select and price donated goods and textiles for retail sale, and assist the store manager with processing donated goods and sales to meet revenue and expense-to-revenue goals. The role provides customer service, operates the cash register, performs banking and reporting procedures, and may train and supervise employees and volunteers. It also involves stocking and inventory, merchandising, housekeeping, shipping and receiving, testing electrical appliances, preparing goods for resale, and complying with agency policies and applicable safety and regulatory standards. Direct supervision of employees and volunteers may be assumed in the absence of the Store Manager, Assistant Manager, or Supervisor. The job requires a high school diploma or GED. Management experience is preferred but not required. The employee must be able to perform the essential duties, pass a criminal background check and random drug screens, and maintain the ability to lift and move items up to 50 pounds. A flexible schedule is required to meet store needs, including covering shifts for absent employees. The employee must provide personal transportation and adequate liability insurance when driving on company business.

Requirements

High school diploma or general education degree (GED).
Ability to perform each essential duty satisfactorily; reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.
Ability to pass a criminal background check and random drug screens.
Knowledge of cash register procedures, stock control, banking procedures, merchandising, and display.
Ability to supervise and train employees in cashiering, banking, stock, and display.
Ability to adjust to various learning styles.
Ability to provide friendly and professional customer service, including greeting, selling, and telephone duties.
Ability to perform housekeeping duties, including vacuuming and cleaning restrooms; some duties require working outdoors in the elements.
Ability to safely and efficiently load and unload trailers; powered equipment may be used.
Willingness and ability to work as a team member and independently.
Ability to embrace the agency's empowerment and continuous improvement culture, offer suggestions, and make decisions that positively impact store performance and growth.
Ability to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
Ability to stand and walk regularly; use hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
Ability to occasionally climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.
Vision abilities including close, distance, color, peripheral, and depth perception, and the ability to adjust focus.
Ability to provide own transportation and adequate liability insurance when driving on company business.
Ability to work a flexible schedule according to store needs, including covering shifts for absent employees.

Nice To Haves

Management experience is preferred but not required.

Responsibilities

Train to assist the store manager with processing donated goods and sales to achieve revenue budgets and expense-to-revenue goals.
Train in banking procedures, including reconciling Daily Business Statements and deposit slips.
Train and supervise employees and volunteers in procedures as needed, and provide direct supervision in the absence of the Store Manager, Assistant Manager, or Supervisor.
Provide friendly, professional customer service, including greeting customers, selling, and answering telephone calls.
Work a flexible schedule to meet store needs, including covering shifts for absent employees.
Operate the cash register and properly handle cash, checks, credit card transactions, and merchandise returns.
Follow the Retail dress code and set a professional example for employees.
Perform housekeeping duties, including vacuuming and cleaning restrooms, and maintain the premises according to agency housekeeping, safety, and security practices.
Perform stocking, display, and inventory duties, merchandise ordering, and transportation requests as assigned.
Inspect textiles, furniture, appliances, household wares, novelty items, books, toys, decorations, and sporting goods for saleability and compliance with quality standards.
Sort and hang garments, place them in appropriate racks, and keep the pulling system current.
Perform shipping and receiving, including safely and efficiently loading and unloading trailers; powered equipment may be used.
Test electrical appliances to determine whether they operate safely.
Assist the store manager with equal opportunity employment efforts and take action to prevent employee harassment.
Accurately complete assigned reports, including donation counts, readings, Daily Business Statements, deposits, and cash drawer reports.
Price merchandise according to prescribed criteria and prepare textiles and goods for resale.
Disinfect upholstered materials using Steri-Fab.
Maintain the ability to regularly lift and/or move up to 50 pounds.
Perform other duties as assigned while maintaining an enthusiastic and helpful attitude.
Provide personal transportation and adequate liability insurance when driving on company business.
Comply with agency policies, procedures, and safety standards and maintain regulatory standards, including CARF and Department of Labor requirements.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws, including training employees, planning and assigning work, directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.