Supervisor-in-training - Clayton

Goodwill Easterseals Miami Valley•Clayton, OH

About The Position

The Supervisor-in-training learns to supervise store operations—including trailer loading and unloading, textile and wares processing, quality control, rotation, sales, and operations—in preparation for a direct supervisor role. The position also performs retail sales functions, selects and prices donated goods and textiles for sale according to the Retail Procedures Manual, and provides direct supervision of employees and volunteers when the Store Manager, Assistant Manager, or Supervisor is absent. The role supports store revenue and expense goals; learns processing and banking procedures; assists with staff training and supervision; and continues cashiering, customer service, merchandising, stocking, inventory, housekeeping, shipping and receiving, and other store operations. It must follow Agency policies, procedures, safety standards, and applicable regulatory requirements. The employee must provide their own transportation and adequate liability insurance when driving on company business, and must be able to pass a criminal background check and random drug screens.

Requirements

High school diploma or GED.
Knowledge of cash-register procedures, stock control, banking procedures, merchandising, and display.
Ability to supervise and train employees in cashiering, banking, stock, and display.
Ability to adjust to various learning styles.
Ability to provide friendly and professional customer service.
Ability to perform housekeeping duties, some of which require working outside in the elements.
Ability to perform shipping and receiving duties, including safely and efficiently loading and unloading trailers; powered equipment may be used.
Willingness and ability to work as a team member and independently.
Ability to embrace the Agency's empowerment and continuous-improvement culture, offer suggestions, and make decisions that positively affect the store and business growth.
Ability to pass a criminal background check and random drug screens.
Ability to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.
Regularly stand, walk, use hands to handle objects, tools, or controls, reach with hands and arms, and talk or hear; occasionally climb or balance, stoop, kneel, crouch, crawl, and taste or smell.
Required vision abilities include close, distance, and color vision, peripheral vision, depth perception, and the ability to adjust focus.
Provide own transportation and adequate liability insurance for driving on company business when necessary.

Nice To Haves

Management experience is preferred but not required.

Responsibilities

Train to assist the Store Manager with processing donated goods and sales to achieve revenue budgets and expense-to-revenue goals.
Train in banking procedures, including reconciling Daily Business Statements and deposit slips.
Train and supervise employees and volunteers in procedures as needed, and provide direct supervision in the absence of the Store Manager, Assistant Manager, or Supervisor.
Provide friendly, professional customer service, including greeting customers, selling, and answering the telephone.
Work a flexible schedule to meet store needs, including covering shifts for absent employees.
Operate the cash register and properly handle cash, checks, credit-card transactions, and merchandise returns.
Follow the Retail dress code and set a professional example for employees.
Perform housekeeping duties, including vacuuming and restroom cleaning, and maintain the premises in accordance with Agency housekeeping, safety, and security practices.
Perform stocking, display, inventory, and assigned merchandise-ordering duties, including processing transportation requests.
Inspect textiles, furniture, appliances, household wares, novelty items, books, toys, decorations, and sporting goods for saleability and compliance with Goodwill quality-control standards.
Sort and hang garments, place them on the appropriate racks, and keep the pulling system up to date.
Load and unload trailers and perform shipping and receiving safely and efficiently; powered equipment may be used.
Test electrical appliances to determine whether they operate safely.
Assist the Store Manager with equal opportunity employment efforts and results, and take action to prevent employee harassment.
Accurately complete assigned reports, including donation counts, readings, Daily Business Statements, deposits, and cash-drawer records.
Price merchandise according to prescribed criteria and prepare textiles and goods for resale.
Disinfect upholstered materials using Steri-Fab.
Perform other assigned duties while maintaining an enthusiastic and helpful attitude.
Provide personal transportation and adequate liability insurance when driving on company business.
Comply with Agency policies, procedures, and safety standards, maintaining work areas to meet CARF, Department of Labor, and other regulatory standards.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws, including training employees, planning and assigning work, directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.