Supervisor, II Account
About The Position
The Supervisor, II Account oversees driver performance and operations for the Walmart Gordonville account. The role promotes safety and operational performance metrics, balances business and driver needs, plans loads based on driver availability, and manages customer expectations through strong relationships and proactive communication. The supervisor works with drivers, customers, and internal departments to support reliable service, customer and driver satisfaction, and company profitability. The position is in a normal office setting, with yard duties as assigned. The role is scheduled Sunday through Tuesday and every other Wednesday, 1800–0600, and is not open to remote work.
Requirements
- High school diploma or equivalent.
- At least 3 years of operations experience, including customer service, fleet management, or load planning, preferred.
- Ability to assess organizational dynamics and manage change.
- Ability to work quickly and efficiently, test solutions, learn, and iterate quickly.
- Proactive and pragmatic problem-solving ability.
- Effective communication across multiple mediums.
Nice To Haves
- Transportation, logistics, and/or supervisory experience.
- Comprehensive knowledge of DOT regulations affecting daily operations.
Responsibilities
- Promote safety metrics and key performance indicators, including service pickup percentage, deadhead percentage, and assignments per week.
- Supervise driver performance and balance business needs with driver needs.
- Coach drivers on performance and behavior expectations using High Performance Coaching.
- Manage customer expectations and commitments through strong relationships and proactive communication.
- Support company profitability and revenue through appropriate equipment utilization.
- Work toward outcomes that support driver and customer satisfaction and loyalty.
- Handle sensitive issues, difficult conversations, and driver disputes through effective communication.
- Plan driver loads based on availability and ensure drivers and equipment support on-time service.
- Coordinate driver physicals, random drug screens, and CDL renewal deadlines using Safety Department tracking and correspondence.
- Use AS400 and XPM systems to support departmental productivity.
- Collaborate with operational and support departments and employees at all levels.
- Perform yard duties as assigned.
- Provide prompt, constructive feedback or positive reinforcement to build credibility and trust with managed employees.
- Assist others in achieving the organization’s objectives.
Benefits
- Medical, dental, and vision coverage.
- Basic and supplemental life insurance.
- Accidental death and dismemberment coverage.
- Health savings accounts.
- Flexible savings accounts.
- Company-paid holidays.
- Paid time off.
- 401(k) with employer matching contribution.
- Employee stock purchase plan.
- Paid parental leave.
- Short-term incentive program.
- Employee assistance program.
- Pet insurance.
- Employee stock options.
- Profit-sharing.
- Professional development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
