Supervisor, II Account

U.S. Xpress•Gordonsville, VA

1d•Onsite

About The Position

The Supervisor, II Account oversees driver performance and account operations for the Walmart Gordonville, Virginia account. The role promotes safety and service performance, balances business and driver needs, plans loads, and supports effective equipment utilization and customer satisfaction. The supervisor coaches drivers, manages expectations through proactive communication, coordinates required driver compliance items, and collaborates with operational and support departments. The position is based in a normal office setting, with yard duties as assigned. The schedule is Sunday through Tuesday and every other Wednesday, 6:00 AM–6:00 PM. The role is not open to remote work.

Requirements

High school diploma or equivalent.
Adept at assessing organizational dynamics and managing change.
Works quickly and efficiently and can test solutions, learn, and iterate quickly.
Proactive and pragmatic problem-solving ability.
Effective communication across multiple mediums.

Nice To Haves

3 or more years of operations experience, including customer service, fleet management, or load planning.
Transportation, logistics, and/or supervisory experience.
Comprehensive knowledge of DOT regulations affecting daily operations.

Responsibilities

Promote safety metrics and key performance indicators, including service pickup percentage, deadhead percentage, assignments per week, and other organizational metrics.
Supervise driver performance to balance business requirements with driver needs.
Use High Performance Coaching to coach drivers on performance and behavior expectations.
Manage customer expectations and commitments through strong relationships and proactive communication to ensure high service levels.
Maximize company profitability and revenue through appropriate equipment utilization.
Promote outcomes that support driver and customer satisfaction and loyalty.
Use effective communication to handle sensitive issues, difficult conversations, and driver disputes.
Plan driver loads based on availability (PTA) and ensure drivers and equipment support on-time service.
Coordinate driver physicals, random drug screens, and CDL renewal deadlines using Safety Department tracking and correspondence.
Use AS400 and XPM systems to support departmental productivity.
Collaborate with operational and support departments on tasks.
Perform yard duties as assigned.
Assist others in achieving organizational objectives.
Collaborate across organizational levels and harness the collective intelligence of the workforce.
Build credibility and trust among managed employees by providing prompt, constructive feedback or positive reinforcement.