Supervisor - Housekeeping

Casino and•Evansville, IN

81d•$18•Onsite

About The Position

This role is responsible for ensuring that hotel guest room quality exceeds guest expectations by managing the graded room inspection program and the housekeeping variance program through coaching and discipline. The Supervisor will inspect rooms already inspected by room inspectors to improve their performance, conduct training, coaching, and discipline as needed, and manage the Graded Room Inspection program by recording results and ensuring timely and fair inspections. The Supervisor will personally inspect all VIP guest rooms, ensure their requests are completed, and inspect guest common areas to improve house attendant performance. This role also involves researching guest recoveries and complaints to correct service failures, implementing plans for housekeeping team members as directed by leadership, and communicating priority department guest and group developments. The Supervisor will assist Room Inspectors with daily operations and morning briefings, monitor the daily laundry process for quality and efficiency, and provide direction to laundry leads and attendants. Additionally, the Supervisor will perform monthly linen inventories, assist in ordering hotel supplies within budget, prepare weekly department schedules to meet business demand and labor budgets, track weekly labor hours, and maintain the daily guest room attendant labor report to address productivity issues. The Supervisor will also assist in training efforts and professional development of housekeeping team members, conduct safety audits, and ensure adherence to safety procedures, addressing any unsafe conditions. The role requires knowledge of Indiana Gaming regulations and company policies, adherence to Company Service Standards, and availability for regularly scheduled work, including varied hours, holidays, and weekends. Other duties may be assigned.

Requirements

Must be able to stand, sit, and walk for prolong periods of time (7+ hours).
Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.
Always follow the Company Service Standards model.
Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.

Responsibilities

Ensures that hotel guest room quality exceeds our guest’s expectations by managing the graded room inspection program and the housekeeping variance program through coaching and discipline.
Inspects the rooms inspectors have already inspected to improve the performance of our hotel room inspectors.
Conducts training, coaching and discipline as needed.
Manages the Graded Room Inspection program by recording the results of graded inspections and ensures that room inspectors are performing them on a timely and fairly basis.
Personally inspects all VIP guest rooms and ensures that their requests are completed.
Inspects guest common areas to improve the performance of our house attendants.
Researches guest recoveries and complaints to correct the source of the service failure.
Implements plans for all housekeeping team members as directed by the Executive Housekeeper, the General Manager, and the Director of Hotel Operations.
Communicates priority department guest and group developments.
Assists the Room Inspectors in daily opening and closing operations and morning briefings.
Monitors daily laundry process to ensure quality production that is timely and efficient and provides direction to laundry leads and laundry attendants as needed.
Performs monthly linen inventories for hotel operations and provides a recap of current monthly inventory levels and ordering needs.
Assists the Executive Housekeeper in ordering hotel supplies as needed and within budget.
Prepares weekly department schedules to meet business demand and meet labor budget limitations.
Tracks weekly labor hours to stay within budget and maintains the daily guest room attendant labor report to identify guest room attendant productivity issues and addresses them.
Assists the Executive Housekeeper in all training efforts and professional development of housekeeping team members.
Conducts safety audits of the hotel and ensures that all team members are following proper safety procedures.
Addresses all unsafe conditions.
Knowledgeable of the Indiana Gaming regulations as well as the company’s internal controls, policies, and procedures.
Always follow the Company Service Standards model.
Must be available for regularly scheduled work and be able to work a variety of hours, holidays, and weekends.
Other duties may be assigned at any time.