Supervisor Hotel Operations- Full Time (Caesars Atlantic City)

Caesars Entertainment•Atlantic City, NJ

17h•Onsite

About The Position

Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck.

Requirements

Two years front desk or related guest service experience required.
Must possess a valid New Jersey driver’s license.
NJ CER LICENSE REQUIRED

Nice To Haves

High school diploma or equivalent preferred
organizational, administrative, and communication skills.
Outstanding customer service/public relations skills.
Professional appearance
knowledge of casino/hotel industry preferred.
Proficiency in Hotel LMS preferred.

Responsibilities

Supervises the day to day activities of the Hotel Operations, VIP Services and Support Services staff for Caesars Atlantic City through direct customer contact and supervision of employees ensuring 100% guest satisfaction.
Is responsible for creating a fun and productive work environment.
Verifies daily paperwork.
Ensures that customer problems/complaints are handled in a timely, effective, courteous manner.
Trains new employees, prepares work schedules and assignment of positions.
Responsible for the motivation, continual training and empowerment of employees.
Ensures that staff behavior and appearance are in compliance with established policy.
Processes discrepancy reports, rate variation and credit reports.
Responsible for the efficient operation of the rooming process including arrangements such as the pre-blocking, pre-registration and final check-in of Casino, Group Sales, and VIP guests based upon time of arrival, special requests and play-based value.
Responsible for posting charges and settling folios for individuals and groups as well as resolving due-outs and completing express check-outs.
Coordinates the ordering and reconciliation of package coupons.
Distributes, handles, redeems and assigns for distribution coupons that are considered in the calculation of gross revenue.
Announces evacuations, contacting appropriate executives in emergency and evacuation situations.
Partners with Housekeeping, Front Services and Casino Marketing to ensure timely guest check-in and maximum occupancy.
Ensures cleanliness, organization and safe condition of work areas.
Maintains knowledge of hotel, community and special events in order to accurately provide guests with needed information.
Administers superior customer service to all guests.
Completes special assignments as requested.