This position requires an individual who inspires others with clear direction, demonstrating high commitment and energy. The supervisor must consistently provide superior customer service and act as a positive role model. Key aspects include conveying positive energy, keeping the team informed of property promotions, developing skilled employees, setting measurable service standards, and holding employees accountable. The role involves clearly communicating and enforcing company expectations, policies, procedures, goals, and business strategy. The supervisor will address employee performance issues, coach for improvement, provide ongoing feedback, use EOS data to improve the workplace, listen and respond to employees, and recognize individual and team performance. Compliance with company policies, procedures, and industry regulations, maintaining accurate employee records, and completing timely performance reviews are also essential. The supervisor is expected to be a team player, cooperate with other departments, and take personal responsibility for creating an atmosphere of commitment to internal guests' needs.
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Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees