Supervisor Security- Full Time (Caesars Atlantic City)

Caesars Entertainment•Atlantic City, NJ

19h•Onsite

About The Position

The Security Supervisor role at Caesars Atlantic City involves inspiring and leading a team with a clear direction, demonstrating high commitment and energy. Key aspects include consistently providing superior customer service, acting as a positive role model, and focusing on guest interaction. The supervisor is responsible for continuously improving service by evaluating feedback, addressing breakdowns promptly, and involving team members in service improvements. This position also entails developing skilled employees, setting measurable service standards, and holding them accountable. The supervisor must communicate and enforce company expectations, address performance issues, provide feedback, and utilize data to enhance the workplace. Maintaining accurate employee records and completing timely performance reviews are also crucial. Caesars Entertainment is a prominent gaming brand in Atlantic City, with three resorts, and is committed to exceptional service and memorable experiences, being the largest employer in Atlantic County, New Jersey.

Requirements

Ability to inspire others with a clear direction and demonstrate a high level of commitment and energy.
Superior customer service skills and ability to act as a positive role model.
Ability to convey positive energy and enthusiasm, focusing on guest interaction.
Proficiency in evaluating service breakdowns using guest feedback, data, and behavior to continuously improve service.
Strong communication skills to convey service breakdowns and team plans, and facilitate opportunity-seeking meetings.
Capability to immediately address service breakdowns and ensure guest satisfaction through follow-up.
Ability to keep the team informed of property promotions and events.
Skills in developing employees, setting realistic and measurable service standards, and holding employees accountable.
Adeptness in communicating and enforcing company expectations, including Code of Commitment, policies, procedures, department goals, and business strategy.
Competence in addressing employee performance issues, coaching for improvement, and providing ongoing feedback.
Ability to use EOS data to improve the workplace, listen and respond to employees, and recognize/reward performance.
Adherence to company policies, procedures, and industry regulations.
Capability to maintain accurate and up-to-date employee records and complete performance reviews timely.
Personal responsibility for creating an atmosphere of luck.

Responsibilities

Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.
Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
Conveys positive energy and enthusiasm focusing on the guest interaction.
Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior.
Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.
Immediately addresses service breakdowns and follows up to ensure guest satisfaction.
Keeps team well informed of property promotions and events.
Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them.
Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
Addresses employee performance issues, coaches for improvement and provides ongoing feedback.
Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.
Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.
Takes personal responsibility for creating an atmosphere of luck.