Supervisor Hotel Operations- Full Time (Caesars Atlantic City)

Caesars Entertainment•Atlantic City, NJ

1d•Onsite

About The Position

This position is for a Supervisor of Hotel Operations at Caesars Atlantic City. The role requires inspiring others with clear direction, demonstrating high commitment and energy, and consistently providing superior customer service. The supervisor acts as a positive role model, conveys positive energy, and focuses on guest interaction. Key aspects include continuously improving service by evaluating breakdowns, using guest feedback, and involving team members in service improvements. The supervisor is also responsible for addressing service breakdowns, keeping the team informed of promotions, developing skilled employees, setting measurable service standards, and holding employees accountable. This includes communicating and enforcing company expectations, addressing performance issues, coaching for improvement, providing feedback, and using data to improve the workplace. The role also involves recognizing and rewarding performance, following company policies and regulations, maintaining employee records, and completing performance reviews timely. Caesars Entertainment is a prominent gaming brand in Atlantic City, with three resorts: Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. With over 40 years of success, Caesars Entertainment is committed to offering exceptional service and memorable experiences. As the largest employer in Atlantic County, New Jersey, Caesars is deeply rooted in its commitment to the community and its team members.

Requirements

Understanding and demonstrating a high level of commitment and energy in all endeavors.
Superior customer service skills.
Ability to act as a positive role model for all employees.
Ability to convey positive energy and enthusiasm focusing on the guest interaction.
Ability to evaluate service breakdowns using guest feedback, data and behavior.
Ability to communicate service breakdowns and team plans in buzz sessions.
Ability to facilitate opportunity-seeking meetings to consistently involve all team members in service improvements.
Ability to immediately address service breakdowns and follow up to ensure guest satisfaction.
Ability to keep team well informed of property promotions and events.
Ability to develop highly skilled, successful employees.
Ability to set realistic and measurable service standards and hold employees accountable for meeting them.
Ability to clearly communicate and enforce company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
Ability to address employee performance issues, coach for improvement and provide ongoing feedback.
Ability to use EOS data to improve the workplace, listen and respond to employees, recognize and reward individual and team performance.
Ability to consistently follow company policies, procedures and industry regulations.
Ability to maintain accurate and up-to-date employee records.
Ability to complete performance reviews timely.
Personal responsibility for creating an atmosphere of luck.

Responsibilities

Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors.
Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.
Conveys positive energy and enthusiasm focusing on the guest interaction.
Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior.
Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements.
Immediately addresses service breakdowns and follows up to ensure guest satisfaction.
Keeps team well informed of property promotions and events.
Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them.
Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy.
Addresses employee performance issues, coaches for improvement and provides ongoing feedback.
Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance.
Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely.
Takes personal responsibility for creating an atmosphere of luck.