Supervisor Heart Institute

Banner Health • Phoenix, AZ

1d • Onsite

About The Position

The Supervisor Heart Institute oversees the efficient and effective operation of the assigned department, including day-to-day administration of non-physician staff and operations. The position uses specialized knowledge, judgment, and skills to support excellent patient care and manage a busy, high-volume cardiology practice with a team of more than 100. The supervisor works with administrative, clinical, and technical staff and partners with physicians and advanced practice providers to improve clinical operations, efficiency, and the patient and provider experience.

The role is based at Banner – University Medical Center Phoenix and is a full-time, 40-hour-per-week, day-shift position scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. The position requires a strong understanding of daily practice workflows, referral and authorization processes, and the ability to navigate multiple computer programs while handling competing demands. It may cover front- or back-office functions and, when qualified and permitted, administer medications.

Requirements

• Literacy, communication, and math skills normally demonstrated at the Associate’s degree level.
• At least two years of experience in a physician’s office or medical environment.
• Excellent communication and organizational skills.
• Some assignments may require current Medical Assistant or Nursing Assistant certification, or a current LPN license.
• For employees in specified Banner behavioral health settings serving children: an Arizona Fingerprint Clearance Card is required at hire and must be maintained during employment; an Arizona Criminal History Affidavit must be signed upon hire.

Nice To Haves

• One to two or more years of healthcare management experience.
• Experience managing cardiology practices and programs.
• Bachelor’s degree.
• Experience in a leadership or coordinator capacity.
• Additional related education and/or experience.

Responsibilities

• Supervise the daily activities of non-physician staff, monitor productivity and medical-group operations, and recommend operational changes as needed.
• Select, train, coach, motivate, and evaluate staff; direct workflow and schedule staff to ensure appropriate coverage across offices.
• Oversee medical-group functions, including reception, scheduling, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas.
• Act as a liaison between non-physician staff and physicians, maintain effective working relationships with physicians, and serve as a resource for quality patient care and patient information.
• Maintain office policies and procedures in accordance with physician requirements, facility and system policies, professional standards, and regulatory requirements.
• Determine facility maintenance, equipment, repair, and supply needs; coordinate resources and resolve day-to-day facility problems.
• Cover front- and/or back-office functions and, where applicable, administer medications consistent with policies, demonstrated competencies, and state scope of practice.
• Provide guidance on daily practice workflow to promote quality patient experiences and efficient operations.
• Navigate referral and authorization processes and multiple computer programs while managing competing demands.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree