About The Position

This position provides direct supervision of internal, external, and on-call work crews responsible for operating, maintaining, and constructing Eversource Energy gas distribution systems. The role oversees personnel and resources, plans and schedules fieldwork, ensures compliance with Company and regulatory requirements, and supports safe, productive service delivery. Responsibilities also include performance measurement, coaching, mentoring, safety leadership, and administrative duties. The supervisor communicates with customers and community officials about utility construction, operations, maintenance, and service delivery, and serves as an on-scene supervisor during outages and other field incidents. The position is safety-sensitive and involves work outdoors in varied terrain and weather as well as in a normal office environment. It requires travel to job sites and customer premises, occasional long hours for outages or shift coverage, shift work including weekends, rotational off-hours on-call duty, and emergency restoration assignments. Travel between Massachusetts, Connecticut, and New Hampshire may be necessary. The employee must be able to wear SCBA and required PPE and obtain and maintain required Operator Qualifications. The position is regular, with one opening. Salary is commensurate with experience; the stated annual range is $121,710–$135,230, and the position is eligible for a potential incentive. Eversource does not offer immigration-related sponsorship for this position.

Requirements

  • Knowledge of gas distribution system design, operations, maintenance, and construction principles and practices, safety standards, and business processes.
  • Project and schedule management skills, including use of computerized work and materials management and scheduling tools.
  • Working knowledge of labor contracts.
  • Communication, interpersonal, conflict-resolution, attention-to-detail, and teamwork skills.
  • Ability to use PC desktop applications such as Microsoft Word and Excel.
  • Bachelor’s degree in Engineering, Business Administration, a related discipline, or equivalent experience.
  • Five or more years of experience in Gas Distribution, Field Service design and/or installation, customer service, or utility operations.
  • Valid Motor Vehicle Operator License.
  • Ability to obtain and maintain required Operator Qualifications.
  • Ability to wear Self Contained Breathing Apparatus (SCBA) and required PPE in accordance with applicable laws and regulations.
  • Availability for shift work including weekends, rotational off-hours on-call responsibility, emergency restoration assignments, and travel between MA, CT, and NH as necessary.
  • Successful applicants in the specified circumstances must complete a pre-assignment drug test; employees in this position are subject to random drug testing.

Nice To Haves

  • Supervisory experience.
  • Experience in instrumentation and regulation and/or civil construction.

Responsibilities

  • Plan, organize, and manage Gas Maintenance and Construction field workload through coordination and scheduling.
  • Supervise and exercise independent oversight of internal crews and contractors working on gas distribution system operations, maintenance, and construction.
  • Communicate with customers and community officials about utility construction, operations, maintenance, and service delivery.
  • Serve as the on-scene supervisor during outages and respond to and classify reported gas leaks.
  • Ensure engineering and gas control procedures are followed.
  • Participate in the supervisory on-call rotation, assigning and directing unionized internal work crews.
  • Promote personnel safety through preventive measures, weekly safety meetings, and enforcement of procedures, standards, rules, and laws.
  • Monitor internal and external crews to ensure work meets Company standards and methods, with appropriate workmanship quality and productivity.
  • Provide complete, accurate, and timely work packages, including permits, Dig Safe authorization, drawings, and related instructions.
  • Monitor current and future workload and manage district plans and schedules to maximize productivity, control costs, and meet or exceed service-level agreements.
  • Ensure compliance with regulatory and Company work rules and procedures.
  • Initiate and conduct investigations concerning employee disciplinary action when required.
  • Understand and comply with labor contracts and work to resolve initial grievances.
  • Review and approve billing for accuracy and completeness in accordance with contract language.
  • Respond to emergency restoration assignments as required.
  • Travel to job sites and customer premises to supervise work and review or discuss construction requirements.

Benefits

  • Competitive total rewards program; benefits information is available on the company careers site.
  • Potential incentive eligibility.
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