Supervisor - Food and Beverage

Bally's Chicago•Baton Rouge, LA

7d•Onsite

About The Position

This role is responsible for ensuring consistent high-quality service to team members and guests, maintaining guest service standards, and assisting culinary teams with quality checks. The position involves monitoring restaurant appearance, cleanliness, and compliance with company standards, as well as assisting in establishing performance standards for products, service, staffing, and costs. The Supervisor will oversee inventory, manage escalated guest service issues, and ensure adherence to alcohol limitations and company policies. Communication with senior staff and other departments is crucial for operational efficiency. The role also requires meeting attendance guidelines and upholding company policies, including non-disclosure and confidentiality agreements. Interacting positively with team members to influence morale is important. The position requires flexibility in scheduling, including late nights, weekends, and holidays, with potential for shift changes.

Requirements

Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
Ability to taste and smell food items to ensure quality and flavor levels.
Speech and Vision abilities are required.

Responsibilities

Ensure consistent high-quality service to all our team members and guests.
Maintain guest service standards and ensure team members perform those standards to achieve a favorable gaming experience for guests.
Assist the culinary teams in quality checks for all food and beverage presentations and displays throughout the division.
Monitor all wait stations, host stand, and general appearance of the restaurant to assure cleanliness and compliance with company standards.
Assist in establishing standards of performance, quality of products, service, staffing levels/cost and food/beverage cost.
Oversee the inventory. Maintain and order inventory as needed to serve guests.
Monitor staffing levels to ensure budgetary compliance.
Manage escalated guest service issues appropriately and discreetly.
Have knowledge of guest alcohol limitations and company policy and procedure regarding limitations.
Communicates pertinent information to senior staff, surveillance, or other necessary team members that is important to the operation of the casino.
Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
Ensure satisfaction to guests.
Follow lawful directions from supervisors.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Interact well with others and be a positive influence on team member morale.