Supervisor - FNOL

Hertz • Oklahoma City, OK

6d • Onsite

About The Position

The FNOL/CRU Supervisor is responsible for the people and processes that support reporting claims from field locations and third parties, and processing claims for referral to the Liability team or Central Recovery Unit (CRU) when subrogation opportunities exist. The role ensures incidents are recorded accurately and promptly, cases are opened and handled according to agreed procedures, claims are processed with damage costs documented and liability established, and claims are initiated against the appropriate parties when applicable. The supervisor also ensures relevant damage documentation is obtained and written communication with customers is maintained. This position is based in Oklahoma City and has a starting salary of $55,000.

Requirements

• Insurance or collections background.
• Strong leadership and people management skills.
• Professionalism and strong negotiation skills.
• Bachelor's degree in Business or equivalent work experience.
• Knowledge of the Fair Debt and Collection Act and state statutes.
• Process excellence.
• Time management and organizational skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple assignments.
• Attention to detail.
• Proficiency in Microsoft Word and Excel.

Nice To Haves

• Knowledge of insurance relating to auto damage.
• Prior supervisory experience.

Responsibilities

• Ensure the quality and accuracy of data entered into Case Manager/FileNet.
• Manage first-party claims handling to identify subrogation opportunities and refer them to the CRU within established deadlines.
• Manage identification of third-party claims and refer them to the Liability Office within agreed-upon timeframes.
• Oversee the collections team, ensuring targets are met and appropriate support is provided.
• Create a formal communication structure with Hertz locations to provide feedback about the quality and timeliness of FNOL notifications and other critical issues.
• Perform other ad hoc tasks, duties, and projects as required.
• Control team workflow and workloads to maximize efficiency and productivity.
• Set team and individual targets and priorities, and monitor, influence, and report on performance to support company and employee objectives.
• Monitor attendance, vacation time, sick leave, and other personnel matters for compliance with company policies, HR guidelines, and procedures.
• Manage a self-audit program to ensure compliance with procedures, quality standards, and customer service expectations.
• Recommend system and process improvements to enhance the work environment and operational efficiency.
• Communicate proactively with internal and external customers to build professional credibility for the department.
• Conduct weekly team meetings to support communication throughout the company.

Benefits

• Up to 40% off the base rate of any standard Hertz rental.
• Paid time off.
• Medical, dental, and vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid parental leave and adoption assistance.
• Employee assistance program for employees and family.
• Educational reimbursement and discounts.
• Voluntary insurance programs, including pet, legal/identity theft, and critical illness insurance.
• Perks and discounts, including theme park tickets and gym discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager