Supervisor, Fleet Service Warranty

Metropolitan Council•St. Paul, MN

12h•Onsite

About The Position

The Supervisor, Fleet Service Warranty is responsible for providing supervisory warranty support and training for maintenance employees, ensuring compliance with the warranty provisions of procurement contracts. This supervisor assesses current practices within the Maintenance Division; acquires information on state-of-the-art practices in the industry, and works with managers, supervisors, and mechanics to establish and bring into regular use the best practices available.

Requirements

Any of the following combinations of progressively responsible experience in fleet maintenance, heavy-duty vehicle maintenance, vehicle warranty, or closely related experience AND completed education degree in Diesel Mechanics, Automotive Service Technician, Heavy Equipment Mechanic or closely related field WITH at least (1) year of supervisory and/or proven leadership experience.
High school diploma/GED and eight (8) years of experience
Associate's degree or two-year (2) vocational program and six (6) years of experience
Metropolitan Council Employees Only. Successful completion of any one of the following four Metropolitan Council Leadership/Supervisory training programs will substitute for lead/supervisory experience.
You must attach your certificate(s) as proof of completion of the program to your application.
Only completion of one of the four programs listed below will substitute credit (6 months or 1 year) for lead/supervisory experience.
Program Number of years of supervisory experience program counts for Metro Transit Leadership Academy 1 year
Project Management Development Program-12-month session 1 year
Project Management Development Program-6-month session 6 months
Four Learning Institute Certificates - You must obtain all four certificates listed below to receive credit for 6 months supervisory experience. Leading Self-Personal Effectiveness Certificate Leading Self-Communication Certificate Leading Self-Business Skills Certificate Leading Others-Preparing for Supervisor Certificate 6 months

Nice To Haves

Experience with warranty software
Experience with Microsoft programs
Strong knowledge of vehicle warranty processes
Strong knowledge of vehicle parts and operating systems
BA or BS degree in vehicle maintenance, business management or related field
Experience designing and delivering training in shop and classroom settings
Experience working with a diverse workforce
Knowledge of fleet management systems.
Skilled at investigating and correcting all records of warrantable repairs for submission to vendors.
Skilled at providing basic client services to stakeholders within the organization.
Skilled in word processing, spreadsheets, graphics presentations and database management required (Word, Excel, Access, and Power Point).
Skilled in data management.
Ability to read, analyze and interpret professional journals, technical procedures, and government regulations.
Ability to write reports, business correspondence and procedure manuals.
Ability to effectively present information and respond to questions from groups of customers or clients.
Ability to interpret and apply mathematics and statistical methods and procedures gained through professional educational training.
Ability to interact with tact, courtesy, and cooperatively with others where the primary purpose is the exchange of information.
Ability to promote an equitable, positive, and respectful work environment that values cultural and diversity among all employees.

Responsibilities

Ensures all warranty contract terms and conditions are complied with.
Interacts with the vendor's representative or authorized agent on all aspects of bus maintenance, warranty repairs, preventive repairs, campaigns and or retrofits.
Coordinates the movement of buses between all Metro Transit service garages and the vendor's off-site repair facilities.
Conducts regular field visits to garages and remote warranty warehouses to provide technical support and ensure accurate processing of warranty claims.
Reviews, approves, and records all warranty repairs done off-site, up to and including off-site inspection of repair facilities.
Oversees the physical inventory of the warranty holding warehouse.
Edits and analyzes data to track warrantable repairs and or service failure trends.
Maintains and updates the warranty reporting database as necessary to ensure vendor compliance with Metro Transits warranty policies, procedures and contract provisions.
Reads, interprets, and implements manufactures written guidelines regarding warranty claim filing, field service procedures, bus maintenance and instruction to service bulletins.
Reviews all returned claims, balance amount submitted against amount received and reconciles any differences.
Manages inventory standard costs.
Participates in warranty contract negotiations.
Submits fleet defects with the Original Equipment Manufacturers.
Backfills as a garage supervisor.
Other duties will be assigned including sharing knowledge with other staff.