Corporate Fleet Warranty Manager

Waste Management, Inc. (WM)•Phoenix, AZ

3d•Onsite

About The Position

Based out of the Corporate Office, the Fleet Manager – Parts/Warranty will be responsible for managing and maintaining the company's parts master providing the most efficient use of part identification and procurement compliance. This will include a renewed emphasis on replacement parts warranty and Fleet specified parts used.

Requirements

Must live and work in the US.
Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience.
Seven (7) to ten (10) years of previous experience (in addition to education requirement).
Microsoft Office knowledge.
Self-Starter with strong communication skills with ability to lead and influence others.
Working financial knowledge.
Process oriented Team Builder.

Nice To Haves

Mechanical aptitude and understand different types of maintenance on commercial vehicles (specifically chassis, body, and engine)
High proficiency for analyzing/mining data and creating Microsoft Excel documents as well as the utilization of other Microsoft Office Suite programs
Very broad knowledge of WM Fleet processes, procedures, and vehicles
Documented history in Compass of recovering $200,000 to $400,000/annually from documented WM warranty claims
PMI Certification
Lean Six Sigma Experience (Green Belt or higher)

Responsibilities

Works to improve the Warranty management systems and processes.
Reviews warranty data, understands failure modes, and develops corrective action plans for high failure rate components.
Develops comprehensive cost-effective warranties for Waste Management.
Adheres to processes to help WM identify warranty opportunities within maintenance systems.
Work with the technical teams and Fleet Procurement teams to develop an automated accurate asset warranty coverage profile for the WM assets
Achieves warranty-related goals implemented by Corporate.
Maintains continuous communication with OEMs, including direct submission and management of warranty claims within OEM warranty systems to ensure timely resolution and reimbursement.
Trains Area teams on the CWP (Centralized Warranty Process) as needed and upon request, ensuring consistent understanding, compliance, and execution across the organization.
Attends OEM warranty training to maintain required certifications and enable accurate submission of warranty claims on behalf of WM.
Provides systemic issue analysis and purchase recommendations to the WM Director of Equipment Performance, based on the consistency, responsiveness, and overall quality of warranty and goodwill support received from chassis, engine and body OEMs.