Warranty Manager

Thompson Truck Group•Knoxville, TN

22h•Hybrid

About The Position

Thompson Truck Group (TTG) is seeking an experienced Warranty Manager to support our Service operations in multiple locations. This role is responsible for ensuring warranty claims are prepared, submitted, and reconciled accurately and in compliance with OEM and vendor requirements. This position plays a key role in protecting dealership revenue, supporting Service Managers and technicians, and maintaining strong manufacturer relationships.

Requirements

Previous experience in warranty administration, service operations, or OEM processes
Strong working knowledge of OEM warranty policies and procedures
Excellent attention to detail and organizational skills
Ability to analyze claims, resolve discrepancies, and meet deadlines
Strong communication and teamwork skills

Nice To Haves

Dealership or heavy-duty truck industry experience preferred

Responsibilities

Prepare, code, and submit OEM and vendor warranty claims accurately and timely
Ensure compliance with all manufacturer and supplier warranty policies and documentation requirements
Verify that claim amounts meet manufacturer and supplier criteria
Identify and manage exceptional or non-standard warranty cases, including special agreements
Review late, denied, or irregular claims and resubmit with proper documentation when applicable
Analyze warranty rejections and chargebacks; post credits and adjustments timely
Reconcile warranty receivables and payments weekly according to the accounting schedule
Follow up on outstanding warranty claims, ensuring payment within 60 days
Notify customers promptly when chargebacks reflect non-warrantable failures
Ensure warrantable repairs are fully documented with accurate technician comments and labor times
Coordinate return of defective parts to manufacturers or suppliers
Stay current on warranty policy changes, recalls, and manufacturer bulletins
Provide warranty guidance and updates to service staff and technicians
Maintain required warranty service records per manufacturer guidelines
Assist with service department phone calls as needed
Maintain a professional appearance and conduct
Perform other duties as assigned by management
Maintain warranty rejection rates below 1% of total department gross profit