HOME WARRANTY MANAGER

FISCHER HOMES•Dayton, OH

18h•Onsite

About The Position

As a Warranty Customer Care Manager, you will place the customer’s satisfaction with their residential Fischer Home construction warranty at the center of all you do. If you are a passionate problem solver who seeks out the best strategic intervention, you will find success in this role. The most rewarding part of this role is putting the finishing touches on the customer’s new homes as they finish up their 1 year warranty period. You will thrive in this role if you: Enjoy working with customers and providing excellent customer service, even when that isn’t giving them everything they may ask for. Possess a process-oriented approach to troubleshooting. Seek out the root causes of issues to develop the most efficient and appropriate solutions. Leverage team collaboration to complete tasks. Possess excellent written and oral communication skills. Possess initiative, drive and the ability to lead others. Appreciate the value of organization and documentation.

Requirements

Enjoy working with customers and providing excellent customer service, even when that isn’t giving them everything they may ask for.
Possess a process-oriented approach to troubleshooting.
Seek out the root causes of issues to develop the most efficient and appropriate solutions.
Leverage team collaboration to complete tasks.
Possess excellent written and oral communication skills.
Possess initiative, drive and the ability to lead others.
Appreciate the value of organization and documentation.

Nice To Haves

Exceptional organization skills using databases and scheduling platforms.
Customer service motivated and eager to deliver the best experience.
Communication skills that quickly adapt to different individuals.

Responsibilities

Manage residential construction warranty service requests.
Develop and implement the appropriate and cost effective solutions to warranty service issues.
Schedule and perform customer issue tracking for closed communities and one year after warranty.
Provide appropriate and complete documentation on all service-related paperwork.
Process issues while considering the scope of work, supplier performance and Trade Partner performance.