Supervisor, Finance Operations

Catalis Regulatory & Compliance, LLC•Tallahassee, FL

11h

About The Position

The Finance Operations Supervisor leads the daily activities of Finance Analysts and Financial Processors supporting multiple College Savings programs. The position oversees financial transaction processing, account maintenance, reconciliations, exception management, and operational controls to ensure accurate and timely financial activity and compliance with contractual obligations, regulatory requirements, and service level agreements. This hands-on operational leader develops employees, drives operational excellence, implements process improvements, and fosters accountability, accuracy, and customer service. The supervisor serves as the primary escalation point for operational and financial issues and partners with Client Services, Technical Support, Business Analysts, Accounting, Compliance, and Systems teams to support service delivery and financial integrity.

Requirements

Bachelor's degree in Business Administration, Finance, Accounting, Operations Management, or a related field, or an equivalent combination of education and experience.
3–5+ years of progressive experience in financial operations, payment processing, banking operations, or account servicing.
At least two years of direct supervisory experience leading operational teams.
Strong leadership, coaching, and employee development skills.
Excellent organizational and time management abilities.
Strong analytical and problem-solving skills.
Ability to prioritize multiple competing responsibilities.
Excellent written and verbal communication skills.
Strong customer service orientation.
Experience managing operational metrics and KPIs.
Knowledge of financial transaction processing and reconciliations.
Working knowledge of internal controls and compliance requirements.
Advanced Microsoft Excel and Microsoft Office skills.
Ability to lead organizational change and drive continuous improvement.

Nice To Haves

Experience supporting 529 College Savings, prepaid tuition, financial services, banking, or investment operations.

Responsibilities

Lead the daily operations of the Finance department and ensure contractual service levels and client commitments are achieved.
Oversee processing of contributions, distributions, account maintenance transactions, returned payments, exceptions, and other financial transactions.
Ensure daily, weekly, and monthly reconciliations are completed accurately and on time.
Monitor operational workloads and balance resources to meet production and quality expectations.
Identify operational and financial risks and implement corrective actions; serve as the primary escalation point for complex transaction and reconciliation issues.
Supervise, coach, mentor, and develop Finance Analysts and Financial Processors; conduct one-on-ones, performance reviews, and coaching sessions.
Set and monitor expectations for productivity, quality, accuracy, and timeliness, and hold team members accountable.
Develop succession plans, foster a collaborative and customer-focused team culture, and identify high-performing employees for advancement.
Develop and maintain onboarding and training programs, individual development plans, cross-training plans, training documentation, and competency records.
Coordinate professional development opportunities, including Udemy learning paths.
Monitor quality standards and operational and financial performance metrics.
Identify and implement process automation and workflow improvements; support system enhancements, testing, and operational readiness.
Develop and maintain reporting on operational performance, reconciliations, and exception trends.
Promote continuous improvement to enhance efficiency, scalability, and financial accuracy.
Ensure adherence to client contracts, internal controls, financial policies, regulatory requirements, audit standards, procedures, and quality standards.
Support internal and external audits and appropriately escalate operational or compliance risks.