Supervisor, Field Services

Siplast • New York, NY

13h • Remote

About The Position

The Supervisor, Field Services supports consistent quality on commercial and residential roofing projects and manages day-to-day operations for an assigned region. The role serves as a primary backup to the Area Director and oversees frontline field representatives, claims resolution and legal assistance, new product development support, and technical assistance. The Supervisor works cross-functionally with Sales, Design Services, contractors, customers, and other internal and external stakeholders to meet regional technical needs and provide a high level of customer satisfaction.

The position is remote and generally requires establishing and operating from a home office. It involves substantial travel to customers, events, and offsite meetings. The Supervisor reports to the Area Director, Field Services, and may provide additional support to Siplast, GAF Energy, and other Standard Industries businesses as needed.

Requirements

• High school diploma or GED.
• At least 3 years of related work experience involving roofing field operations and installation of commercial and residential roofing products.
• Comprehensive knowledge of the roofing industry, including core products, product use, installation, specification methods, problem resolution, and developing technologies.
• Proven ability to motivate, mentor, and lead others.
• Ability to obtain and maintain a company credit card for business-related expenses.
• Excellent interpersonal and communication skills, including the ability to translate complicated concepts into clear action plans.
• Critical-thinking, problem-solving, and resolution skills.
• Ability to obtain and maintain a driver's license.

Nice To Haves

• Bachelor’s degree preferred.
• Advanced supervisory skills, including managing and overseeing a field or remote team, coaching, and employee development.
• RRC or RRO designation through IIBEC.
• Ability to occasionally support work outside the assigned region to assist other Field Services teams with workflow.
• Knowledge of and skills to operate drones and related cloud-based software for drone-based field activities.
• Experience with Google Suite and Salesforce.

Responsibilities

• Partner with the Area Director to communicate the vision and overall strategy for the assigned region.
• Complete and communicate timely reports, insights, and updates about regional activities.
• Cultivate, manage, and develop a high-performing, agile team focused on customer support, including directing daily operations, managing performance, coaching and development, and conducting mid-year and year-end reviews.
• Partner with contractors, customers, Sales, and Technical Departments to ensure regional technical needs are met and that Field Service Representatives provide assistance and communicate effectively.
• Partner with and assist Guarantee Services and Design Services in issuing guarantees and resolving claims.
• Support technical training for GAF commercial and residential products, and provide additional support for Siplast, GAF Energy, and other Standard Industries businesses as needed.
• Manage and review team expenses monthly to keep controllable expenses at or below budget.

Benefits

• Medical, dental, and vision insurance options for employees and family.
• Family-building benefits supporting fertility and parenthood.
• 401(k) plan with employer match.
• Wellness program.
• Free financial coaching.
• Employee referral program.
• Product rebates on purchases for an employee’s primary residence.
• Internal training programs and courses.
• Tuition reimbursement.
• Competitive salary and vacation packages for full-time permanent positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED