Supervisor, Field Services
About The Position
The Supervisor, Field Services supports acceptable and uniform quality levels on Commercial and Residential projects and manages the day-to-day operations of an assigned region. The role serves as a primary backup to the Area Director and includes supervising frontline field representatives, assisting with claims resolution and legal matters, collaborating with new product development teams, and providing technical assistance. The supervisor works cross-functionally with Sales, Design Services, contractors, customers, and other stakeholders to support customer satisfaction and meet the region’s technical needs. The position is remote and generally requires establishing and operating from an in-home office. Travel is required to customers, events, and offsite meetings; the posting cites 45–60% in the job summary and 40–60% in the travel requirements. The position reports to the Area Director, Field Services.
Requirements
- High school diploma or GED.
- At least 3 years of related work experience involving roofing field operations and installation of commercial and residential roofing products.
- Comprehensive knowledge of the roofing industry, including core products, their use and installation, specification methods, problem resolution, and developing technologies.
- Demonstrated ability to motivate, mentor, and lead others.
- Ability to obtain and maintain a company credit card for business-related expenses.
- Excellent interpersonal and communication skills, including the ability to translate complicated concepts into clear action plans.
- Critical-thinking, problem-solving, and resolution skills.
- Ability to obtain and maintain a driver’s license.
Nice To Haves
- Bachelor’s degree.
- Advanced supervisory skills, including managing and overseeing a field or remote team, coaching, and employee development.
- RRC or RRO designation through IIBEC.
- Ability to occasionally support work outside the assigned region to assist other Field Services teams with workflow.
- Knowledge of and skills in operating drones and related cloud-based software for drone-based field activities.
- Experience with Google Suite and Salesforce.
Responsibilities
- Partner with the Area Director to communicate the vision and overall strategy for the assigned region.
- Complete and communicate timely reports, insights, and updates on activities in the assigned region.
- Direct day-to-day team operations and develop a high-performing, agile team culture focused on customer support.
- Manage performance, coach and develop team members throughout the year, and conduct mid-year and year-end performance reviews.
- Partner with contractors, customers, Sales, and Technical Departments to ensure regional technical needs are met and field representatives communicate with and assist stakeholders.
- Partner with and assist Guarantee Services and Design Services in issuing guarantees and resolving claims.
- Support technical training for GAF commercial and residential products, with additional support for Siplast, GAF Energy, and other Standard Industries businesses as needed.
- Manage and review team expenses monthly to keep controllable expenses at or below budget.
Benefits
- Medical, dental, and vision insurance options for employees and their families.
- Family-building benefits supporting fertility and parenthood.
- 401(k) plan with employer match.
- Wellness program.
- Free financial coaching.
- Referral program.
- Product rebates for purchases made for an employee’s primary residence.
- Internal training programs and courses.
- Tuition reimbursement.
- Vacation packages for full-time permanent positions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
