Supervisor, Field Services

Siplast•New York, NY

2d•$99,000 - $126,500•Remote

About The Position

The Supervisor, Field Services supports consistent, acceptable quality across commercial and residential roofing projects and oversees the assigned region’s day-to-day operations. The role supervises frontline field representatives and serves as a primary backup to the Area Director. Responsibilities also include claims resolution and legal assistance, collaboration with new product development teams, and technical support. The Supervisor works cross-functionally with Sales, Design Services, contractors, customers, and other stakeholders to ensure high customer satisfaction. This is a remote position that generally requires establishing and working from a home office. It requires travel to customers, events, and offsite meetings; the posting gives travel estimates of 45–60% and 40–60%. The position reports to the Area Director, Field Services. The Field Services team supports GAF and Siplast Commercial, GAF Residential, and, as needed, GAF Energy, StreetBond, and other Standard Industries businesses.

Requirements

High school diploma or GED required.
At least 3 years of related work experience involving roofing field operations and installation of commercial and residential roofing products.
Comprehensive knowledge of the roofing industry, including core products, applications, installation, specification methods, problem resolution, and developing technologies.
Demonstrated ability to motivate, mentor, and lead others.
Ability to obtain and maintain a company credit card for business expenses.
Excellent interpersonal and communication skills, including the ability to translate complex concepts into clear action plans.
Critical-thinking, problem-solving, and resolution skills.
Ability to obtain and maintain a driver’s license.

Nice To Haves

Bachelor’s degree.
Advanced supervisory skills, including managing a field or remote team, coaching, and employee development.
RRC or RRO designation through IIBEC.
Ability to occasionally support work outside the assigned region to assist other Field Services teams with workflow.
Knowledge of and ability to operate drones and related cloud-based software for drone-supported field activities.
Experience with Google Suite and Salesforce.

Responsibilities

Partner with the Area Director to communicate the vision and overall strategy for the assigned region.
Prepare and communicate timely reports, insights, and updates about regional activities.
Lead and develop a high-performing, agile team focused on customer support, including directing day-to-day operations, managing performance, coaching and developing employees, and conducting mid-year and year-end reviews.
Work with contractors, internal and external customers, Sales, and Technical Departments to ensure regional technical needs are met and that Field Service Representatives provide appropriate communication and assistance.
Partner with and assist Guarantee Services and Design Services with issuing guarantees and resolving claims.
Support technical training for GAF commercial and residential products, with additional support for Siplast, GAF Energy, and other Standard Industries businesses as needed.
Manage and review team expenses monthly to keep controllable expenses at or below budget.