Supervisor, Field Services
About The Position
The Supervisor, Field Services supports acceptable and consistent quality on Commercial and Residential roofing projects and oversees the day-to-day operations of an assigned region. The role supervises frontline field representatives and serves as a primary backup to the Area Director. Responsibilities also include claims resolution and legal assistance, collaboration with new product development teams, and technical assistance. The Supervisor works cross-functionally with Sales, Design Services, contractors, customers, and other stakeholders to help ensure high customer satisfaction. The role is remote and generally requires establishing and working from a home office, with travel to customers, events, and offsite meetings. It reports to the Area Director, Field Services.
Requirements
- High school diploma or GED.
- At least 3 years of related work experience involving roofing field operations and installation of commercial and residential roofing products.
- Comprehensive knowledge of the roofing industry, including core products, product use and installation, specification methods, problem resolution, and developing technologies.
- Ability to motivate, mentor, and lead others.
- Ability to obtain and maintain a company credit card for business-related expenses.
- Strong interpersonal and communication skills, including the ability to translate complicated concepts into clear action plans.
- Critical-thinking, problem-solving, and resolution skills.
- Ability to obtain and maintain a driver's license.
Nice To Haves
- Bachelor's degree.
- Advanced supervisory skills, including managing and overseeing a field or remote team, coaching, and employee development.
- RRC or RRO designation through IIBEC.
- Ability to occasionally support work outside the assigned region to assist other Field Services teams with workflow.
- Knowledge of and ability to operate drones and related cloud-based software for drone-based field activities.
- Experience with Google Suite and Salesforce.
Responsibilities
- Partner with the Area Director to communicate the vision and overall strategy for the assigned region.
- Complete and communicate timely reports, insights, and updates on regional activities.
- Cultivate, manage, and develop a high-performing, agile team culture focused on customer support.
- Direct the team's day-to-day operations, manage performance, coach and develop employees, and conduct mid-year and year-end performance reviews.
- Partner with contractors, internal and external customers, Sales, and Technical Departments to ensure regional technical needs are met and field representatives provide assistance.
- Partner with and assist Guarantee Services and Design Services in issuing guarantees and resolving claims.
- Support technical training on GAF commercial and residential products, with additional support for Siplast, GAF Energy, and other Standard Industries businesses as needed.
- Manage and review team expenses monthly to keep controllable expenses at or below budget.
- Provide claims resolution, legal assistance, technical assistance, and support for new product development teams.
Benefits
- Medical, dental, and vision insurance options for employees and their families.
- Family-building benefits supporting fertility and parenthood journeys.
- 401(k) plan with employer matching contributions.
- Wellness program.
- Free financial coaching.
- Employee referral program.
- Product rebates on purchases for an employee's primary residence.
- Internal training programs and courses.
- Tuition reimbursement.
- Vacation packages for full-time permanent positions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
