Supervisor, Field Operations

SGS•Mobile, AL

1d•Onsite

About The Position

The Supervisor, Field Operations coordinates and supervises a Minerals Trade site where inspection of client samples coming off of vessels is the main service we offer. This role leads a team of Field Services Technicians, responsible for scheduling daily work, training employees, and planning, assigning, and directing work. The supervisor works alongside shift technicians to complete work for the shift and serves as a primary point of contact for customers and management. They address customer complaints, resolve issues, and provide technical advice and support to the team. Additionally, the role involves training, motivating, guiding, and monitoring the team's daily work, ensuring all samples are processed correctly and on time. Regular employee meetings are conducted to communicate policies, procedures, and performance issues, fostering knowledge sharing for development. The supervisor collaborates with technicians to solve client problems and ensure quality and customer satisfaction. They also ensure technicians have the necessary information, resources, and materials for safe work execution. Depending on business needs, responsibilities may extend to Preparation or Laboratory tasks. The role adheres to internal standards, policies, and procedures, and performs other assigned duties. The supervisor makes day-to-day decisions within the group and has authority for personnel actions such as scheduling, training, and coaching.

Requirements

3+ years working in Industrial or Field settings
1+ years of supervisory experience
TWIC card is required

Nice To Haves

Bachelor’s degree in science, Engineering, or Related field is an asset
Experience with bulk minerals cargo an asset

Responsibilities

Coordinates and supervises a Minerals Trade site where inspection of client samples coming off of vessels is the main service.
Leads the team of Field Services Technicians: schedules daily work, trains employees; plans, assigns, and directs work.
Works alongside shift technicians to complete work for shift.
Serves as a first and primary line of contact with the customers in the field and the Branch Managers and Operations Managers.
Addresses customers’ complaints and resolves issues.
Provides technical advice and support to the Field Technicians.
Assists staff to carry out and complete tasks according to established work procedures.
Trains, motivates, provides guidance and monitors daily work of the team.
Schedules personnel as needed to ensure that all samples are properly sampled, received, identified, prepared, and analyzed in a timely manner, according to established work procedures.
Conducts regular employees’ meetings to inform staff on policies, procedures and performance issues, and share knowledge for development and improvement.
Works in partnership with other Technicians to solve client problems to ensure quality and customer satisfaction standards are met.
Ensures each Field Technician has sufficient information, resources and materials to do their job safely.
May also have Preparation or Laboratory responsibilities, as required by business needs.
Adheres to internal standards, policies and procedures.
Performs other duties as assigned.
Supervises a group of Field Services Technicians.
Makes day-to-day decisions within group.
Has some authority for personnel actions (scheduling work hours, training, and coaching).