Supervisor, Field Engineer (Kansas City, KS)

L3Harris•Kansas City, KS

About The Position

L3Harris Technologies is seeking a Supervisor in its Field Services organization supporting the Federal Aviation Administration (FAA). The role directly supervises five remote Field Technicians across Kansas City airspace and provides onsite support while interfacing with the customer at the Kansas City Air Route Traffic Control Center (ZKC/ARTCC). The Supervisor works closely with the Network Operations Command Center (NOCC), receiving dispatches and service requests that support FAA programs. The position combines team supervision and customer support with hands-on installation, repair, configuration, testing, and preventive maintenance of computer, network, and telecommunications equipment. Work includes travel to remote sites or outside assigned regions, including travel of up to 100% at a time. The role may require work outside regularly scheduled hours and responses to after-hours emergency calls. The employee must obtain Public Trust Security Clearance and may be asked to obtain and maintain an active DOD Secret Clearance.

Requirements

Bachelor’s degree and a minimum of 2 years of prior relevant experience; alternatively, a graduate degree and 0 years of prior related experience; or, in lieu of a degree, a minimum of 6 years of prior related experience.
Experience with fiber, multiplexes, network topology, Frame Relay, Fractional T-1, SONET network technology, ATM, private line, and voice and data applications.
Experience with cable connectors and replacements, including RJ-11, RJ-45, DB-25, V.35, and RS-449.
Experience with AC and DC power testing, including three-phase AC, and operation of 24VDC and 48VDC power supplies.
Experience with network and circuit testing using T1 Testing Specifications, DS3 Testing, Digital Testing (BERT), and Analog VG Testing within Bell Core Standards.
Experience using Ameritech AM5XT, Sage 935, Digital O-scope, Halcyon 704A, Para-scope, or other T1/DS3 test sets.
Experience with Microsoft or UNIX operating systems and components of the MS Office Suite.
Ability to travel to remote sites or outside assigned regions, including travel of up to 100% at a time.
Ability to work outside regularly scheduled hours and respond to after-hours emergency calls.
Ability to lift items up to 32 pounds and use ladders and step stools to reach approximately 10 feet.
Ability to obtain Public Trust Security Clearance; may be asked to obtain and maintain active DOD Secret Clearance.

Nice To Haves

CCNA, CCNP, A+, MCP, or MCDST certification.
Dell certification for desktop and laptop computers.
Experience with service dispatch centers.
Experience interfacing with customers.

Responsibilities

Provide general and technical training and guidance to team members responsible for implementing and maintaining program services for large government networks and systems.
Provide onsite training and support, and ensure team members follow and implement applicable program and company policies, procedures, and protocols.
Allocate team resources effectively and efficiently to meet program operational needs.
Assist with objective setting, skill enhancement, resolution of employee concerns, and performance review activities for team members.
Obtain customer feedback proactively and guide teams to ensure timely, quality customer service.
Serve as an escalation point of contact for unresolved problems from the Help Desk or NOCC.
Install, repair, configure, test, and perform preventive maintenance on personal computers, network equipment, and/or telecommunications equipment.
Maintain records of repairs, downtime, changes, and updates.
Work outside regularly scheduled hours to meet operational needs and respond to after-hours emergency calls.
Travel to remote sites or outside assigned regions to assist with additional program or customer requests.
Lift items up to 32 pounds and use ladders and step stools to reach heights of approximately 10 feet (3.04 meters).
Obtain Public Trust Security Clearance and, if asked, obtain and maintain an active DOD Secret Clearance.