Supervisor, Field Engineer (Kansas City, KS)

L3Harris Technologies•Topeka, KS

3d•$57,500 - $124,000

About The Position

L3Harris Technologies is seeking a Supervisor in its Field Services organization supporting the Federal Aviation Administration (FAA). The role directly supervises five remote Field Technicians across Kansas City airspace and provides onsite support interfacing with the customer at the Kansas City Air Route Traffic Control Center (ZKC/ARTCC). The position works closely with the Network Operations Command Center (NOCC), receiving dispatches and service requests in support of FAA programs. The supervisor provides technical and general guidance to team members, allocates resources to meet operational needs, supports employee development and performance activities, and helps ensure timely, high-quality customer service. The role also performs hands-on installation, repair, configuration, testing, and preventive maintenance of computer, network, and telecommunications equipment. It requires work outside regularly scheduled hours for operational needs and emergency calls, and travel to remote sites or outside assigned regions, potentially up to 100% at a time. The position requires lifting items up to 32 pounds and using ladders or step stools to reach heights of approximately 10 feet. The employee must obtain Public Trust Security Clearance and may be asked to obtain and maintain an active DoD Secret Clearance.

Requirements

Bachelor’s degree and at least 2 years of prior relevant experience; alternatively, a graduate degree with 0 years of prior related experience, or at least 6 years of prior related experience in lieu of a degree.
Experience with fiber, multiplexes, network topology, Frame Relay, Fractional T-1, SONET, ATM, private line, and voice and data applications.
Experience with cable connectors and replacements, including RJ-11, RJ-45, DB-25, V.35, and RS-449.
Experience with AC and DC power testing, including three-phase AC.
Experience operating 24VDC and 48VDC power supplies.
Experience with network and circuit testing using T1 Testing Specifications, DS3 testing, digital testing (BERT), and analog VG testing within Bell Core Standards.
Experience using Ameritech AM5XT, Sage 935, Digital O-scope, Halcyon 704A, Para-scope, or other T1/DS3 test sets.
Experience with Microsoft or UNIX operating systems and components of the MS Office Suite.
Ability to lift items up to 32 pounds and use ladders and step stools to reach approximately 10 feet.
Ability to work outside regularly scheduled hours and travel to remote sites or outside assigned regions, including travel up to 100% at a time.
Ability to obtain Public Trust Security Clearance; may be asked to obtain and maintain active DoD Secret Clearance.

Nice To Haves

CCNA, CCNP, A+, MCP, or MCDST certification.
Dell certification for desktop and laptop computers.
Experience with service dispatch centers.
Experience interfacing with customers.

Responsibilities

Provide general and technical training and guidance to team members responsible for implementing and maintaining services for large government networks and systems.
Provide onsite training and support, and ensure team members follow and implement program and company policies, procedures, and protocols.
Allocate team resources effectively and efficiently to support program operational needs.
Assist with objective setting, skills development, employee concern resolution, and team-member performance reviews.
Obtain customer feedback, guide teams in providing timely and quality customer service, and act as an escalation point for unresolved Help Desk or NOCC problems.
Install, repair, configure, test, and perform preventive maintenance on personal computers, network equipment, and telecommunications equipment.
Maintain records of repairs, downtime, changes, and updates.
Work outside regularly scheduled hours to meet operational needs and respond to after-hours emergency calls.
Travel to remote sites or outside assigned regions to address additional program or customer requests.
Obtain Public Trust Security Clearance and, if requested, obtain and maintain active DoD Secret Clearance.