Field Service Engineer (Kansas City)

DiaSorin • Stillwater, MN

1d • $70,000 - $95,000

About The Position

The Engineer, Field Service I provides customer service for instrument preventive maintenance, retrofit installation, troubleshooting, and repair with minimal support. The role supports internal and external customers and covers a territory that includes Kansas City, mid-Missouri, Jefferson City, and Fort Leonard Wood. Travel is 80–85%.

Requirements

• Associate degree in Laboratory Technician, Electronics, Engineering Technician, or equivalent.
• At least 2 years as a Biomedical Equipment, Electronics, or Field Service Technician, or an equivalent combination of education, training, and experience.
• Ability to perform preventive maintenance and troubleshooting using manufacturer manuals with minimal support.
• Ability to learn and apply good manufacturing practices (cGMPs) and good laboratory practices and techniques.
• Basic knowledge and understanding of electronics and medical terminology.
• Valid, in-state driver license.
• Self-starter able to perform specific field tasks with minimal supervision.
• Excellent verbal, interpersonal, and written communication skills.
• Ability to handle multiple activities professionally.
• Quality- and detail-oriented.
• Skill using MS Word and Excel.

Nice To Haves

• Some knowledge and understanding of basic immunology and immunoassay technology.
• Familiarity with Google Suite.

Responsibilities

• Provide instrument maintenance, troubleshooting, and repair support to internal and external customers with minimal assistance.
• Receive information about customer instrumentation from the Manager, Technical Service, and Logistics Teams.
• Maintain communications with customers, applications teams, and sales.
• Assist with instrument installations.
• Troubleshoot and repair instrument hardware or software problems.
• Perform instrument preventive maintenance and retrofit installations.
• Read and understand GOP procedures required for GMP compliance.
• Complete field service reports according to process.
• Follow required procedures for daily timecards, daily service reports, twice-daily service software synchronization, weekly expense reports, timely return of used spare parts, on-time completion of Smart training and technical requirements, and prompt communications.
• Manage and maintain assigned company assets, including parts inventory, tools, communication and computing devices, and vehicles.
• Follow regulatory compliance procedures, including applicable audits and documentation, and understand requirements of agencies such as OSHA, EPA, NRC, and FDA.
• Work safely under DiaSorin health, safety, and environmental policies, protecting personal and co-worker safety, the environment, and the community.
• Follow procedures for safe handling and disposal of hazardous, radioactive, laser-source, and infectious materials.
• Participate in safety training and demonstrate competency in Material Safety Data Sheets, chemical labeling, corporate emergency response procedures, and DiaSorin health, safety, and environmental policies.
• Understand hazards specific to the work area and follow appropriate safety precautions.
• Participate in formal and informal training, complete prerequisite activities on time, and pass annual corporate assessments.
• Apply work instructions and acquired subject matter promptly.
• Perform other assignments needed to effectively support field systems and activities at customer sites.

Benefits

• Health benefits
• Retirement and financial wellbeing benefits
• Time-off programs
• Wellbeing support and perks
• Potential eligibility to participate in an annual incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree